Raushan Kumar

Experience

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  INTEC Automation (P) Ltd

  Jan 1998 - Sept 2000

  Field Service Engineer

  As a Field Service Engineer, I served as the Resident IT Engineer at NTPC Dadri, UP. Moreover, I also worked as the Field Service Engineer for different clients, managing deskside hardware, applications & network-related troubleshooting.

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  Chipsoft Technologies Pvt Ltd

  Oct 2000 - Jan 2002

  Customer Support Engineer

  As a Customer Support Engineer, I played a stellar role in spearheading the Active Directory and Lotus Domino server management at Perfetti India Ltd. I also looked after the deskside support and server room management at ITC Welcome group HQ.

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  Wipro

  Apr 2002 - Jan 2006

  Site Manager (The World Bank, New Delhi & PwC, Bangalore)

  I was chosen to represent India in delivering SAP Level 1 support at the World Bank Headquarters and entrusted with providing exclusive support services to the Country Director. Recognized as the top engineer in the South Asia region, I orchestrated the transition of World Bank IT Facility Management to Wipro, ensuring minimal downtime and seamless service transfer. Additionally, I oversaw the development of IT infrastructure for a new building accommodating over 500 World Bank users, ensuring a secure and efficient operational environment. Show less

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  Siemens

  Feb 2006 - Aug 2011

  Regional IT Operations Head

  During my role as Regional IT Operations Head at SIEMENS IT Solutions & Services Pvt. Ltd., Bengaluru, I led transformative initiatives that significantly enhanced IT infrastructure and service delivery capabilities. During my association, I successfully handed over the challenging Radius migration project. I also built a robust process for managing Information Security incidents. Moreover, I oversaw the IT setup and migration to a new facility. Additionally, I steered the transition of IT service delivery from IBM to Siemens Ltd. I also played a key role in creating the SAaCon Hub in Singapore for the APAC region. In this role, I ensured smooth project execution and documentation for billing purposes. I also developed and nurtured vendor relationships for IT equipment maintenance and warranty services. I carried out the ISO 20K and 27K audits for compliance assurance. Show less

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  Atos

  Sept 2011 - now

  In my present capacity, I am accountable for overseeing strategic planning, program management, stakeholder engagement, budgeting, research, and team leadership. I am responsible for defining project scopes, objectives, timelines, and budgets, ensuring alignment with business goals. Additionally, I manage end-to-end project deliverables, stakeholder relationships, and project budgets, utilizing data-driven decisions to optimize resource allocation and control costs. In addition to the above, I play a significant role in conducting extensive research and data analysis to formulate precise financial plans, as well as leveraging networking opportunities to uncover global delivery center opportunities. Furthermore, I build and lead the PMO organization structure, ensuring alignment with project objectives.During my tenure, I achieved significant milestones, including attaining the highest LEAN achievement, achieving continuous annual savings, managing substantial revenue, implementing successful LEAN waves, and spearheading major international cost-reduction initiatives. Notably, I overhauled recruitment and workforce management worldwide, significantly enhancing the offshoring strategy's efficiency. Show less During my tenure as Head of Business Operations at Atos Global IT Solutions and Services Pvt. Ltd., Bengaluru, I drove impactful initiatives resulting in substantial growth and efficiency improvements. My notable accomplishments include boosting profit margins by 8-10% per semester, leading to an annual increase of 8-10 million euros for GDC India. I also conducted monthly evaluations of key performance indicators (KPIs) to drive continuous improvement. Moreover, I executed the programs to enhance employee loyalty, positively impacting the Great Place to Work (GPTW) index. Additionally, I championed innovation, process optimization, and automation initiatives across service units. I also managed nationwide cost reduction plans, achieving savings of 6-8% each semester through strategic changes. Show less During my tenure as Global Lean Manager at Atos Global IT Solutions and Services Pvt. Ltd., Bengaluru, I oversaw diverse global Lean initiatives, supervising a team of 18 Lean Managers. Notably, I executed the DSEP program, which gained global recognition as "Internal First" within Atos, showcasing my ability to drive impactful initiatives company-wide.My leadership played a pivotal role in guiding Lean projects across various regions, demonstrating my capability to navigate and drive change in complex, multinational environments. Additionally, I achieved significant cost savings for Atos Russia as a Lean Skipper, delivering 11% short-term, 5% medium-term, and 6% long-term savings. Show less

  • Global Program Lead & GDC Strategic Advisor

    Jan 2022 - now

  • Head of Business Operations

    Apr 2016 - Dec 2021

  • Global Lean Manager

    Sept 2011 - Mar 2016