Tom Marner

Experience

• 

  McDonald's

  Sept 2014 - Mar 2016

  Crew Trainer

  One of a number of people who were in charge of training new employees and assisting the management with the day to day tasks of running this busiest revenue McDonalds in the UK. I would take on the leadership responsibilities of the different areas of the restaurant, in charge of customer and staff happiness in an extremely busy and fast paced environment. Was due to start the McDonalds management course in June 2016 but the restaurant was closed and I decided it was time for a change.

• 

  Wagamama

  Mar 2016 - Sept 2016

  Waiter
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  Travelopia

  Sept 2016 - May 2024

  Leading a international team based across the Uk and South Africa, main aim is to drive the additional sales alongside providing great service to clients needing assistance with any voluntary changes they need to make to their holiday. Work closely with all areas of the business the trends in what clients are looking for to add to their holiday, whilst working closely with the customer facing team to make sure the best service possible is being provided. Meanwhile assisting the running and organisation of the operations team who deal with all the in-voluntary changes from Hotel closures, Health and Safety, Schedule Changes/Cancellations.Account manager for some of our key suppliers and partners including airlines, Lounges and Extras - negotiating contracts/rates. And being the face of the business and point of contact for the Tailormade Brands Show less Moved from Sales to After-sales due to needing a new challenge and lack of promotional opportunity. In this role I was dealing with clients (Trade and Direct) in all their queries after they have booked their holiday. Dealing with Amendments, changes and common questions. It was a very busy role and there was constant adapting, mainly due to the COVID-19 pandemic which started a few months after taking the job. I was involved in the decision making of what to offer the clients due to holidays being cancelled and having to way-up between client happiness and Business aims, objectives and financial status. Reporting into the After-sales and Operations Manager Show less I was a top seller 3 years in a row, making over £200k margin on average per year. Dealing with both travel agent and direct customers. Ensuring the clients have the best holiday, incorporating everything they want from their dream long haul holiday but also overcoming obstacles like budgets, expectations and competition. Worked my way up to a senior role where along with the sales side of the job I was also taking a more active role in the running of the team, helping out in 121’s and the general running of a sales team, reporting into the Sales Team Leader. Show less

  • Customer Aftersales and Operations Manager

    Feb 2023 - May 2024

  • Senior aftersales and operations specialist

    Sept 2022 - Feb 2023

  • Customer Operations Specialist

    Mar 2020 - Sept 2022

  • Aftersales Specialist

    Sept 2019 - Mar 2020

  • Sales Executive

    Sept 2016 - Sept 2019
• 

  British Airways Holidays

  May 2024 - now

  Duty Officer