Stephen Whelan (CPO)

Experience

• 

  Viking Security Company

  Nov 2001 - Feb 2003

  Security Officer/Store Detective

  **Responsibilities:**- **Arrest Procedures:** Conducted arrests independently and assisted the Gardai in multiple arrests, ensuring adherence to legal protocols.- **Court Testimony:** Acted as an honorable witness in court cases, providing critical evidence that led to successful prosecutions.- **Policy Enforcement:** Supported the store's policy of pressing charges by aiding in the prosecution of offenders, which reinforced the store’s commitment to security and legal action.- **Collaboration:** Worked closely with law enforcement to ensure the effective resolution of security incidents. Show less

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  Securit Security Company

  Feb 2003 - Dec 2003

  Security Officer

  **Responsibilities:**- **Store Security:** Guarded retail shops, ensuring the premises were secure and performing regular store checks.- **Lock-Up Procedures:** Ensured that stores were locked appropriately after hours.- **Incident Reporting:** Completed detailed incident report sheets for any security breaches or suspicious activities.- **Collaboration:** Liaised with security guards from other shops and coordinated with local law enforcement (Gardai).- **Customer Interaction:** Engaged with customers daily to maintain a safe and secure shopping environment. Show less

• 

  NOONAN

  Dec 2003 - Nov 2004

  Security Officer

  **Responsibilities:**- **Mall & Store Security:** Conducted regular mall checks, secured the premises, and guarded individual retail shops.- **Surveillance Operations:** Utilized the camera control panel to monitor activities within the mall.- **Store Inspections & Lock-Up:** Carried out store checks and ensured that shops were properly locked after hours.- **Incident Management:** Filled out incident report sheets and coordinated responses to any security issues.- **Collaboration:** Worked closely with a team, liaised with security personnel from other shops, and coordinated with local law enforcement (Gardai).- **Customer Interaction:** Regularly engaged with customers to ensure a safe shopping experience. Show less

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  AFC Security Company

  Nov 2004 - Apr 2005

  Security Officer

  **Responsibilities:**- **Store Security:** Guarded retail shops, ensuring the premises were secure and performing regular store checks.- **Lock-Up Procedures:** Ensured that stores were locked appropriately after hours.- **Incident Reporting:** Completed detailed incident report sheets for any security breaches or suspicious activities.- **Collaboration:** Liaised with security guards from other shops and coordinated with local law enforcement (Gardai).- **Customer Interaction:** Engaged with customers daily to maintain a safe and secure shopping environment. Show less

• 

  Ferrovelle Agroman Construction Company

  Apr 2005 - Nov 2006

  Construction Worker (Snagging)

  **Responsibilities:**- **Final Touches & Quality Control:** Performed various trade tasks to ensure all construction work met the required standards before final inspection and sign-off.- **Problem Solving:** Identified and rectified any issues or defects in the construction work to ensure high-quality finishes.- **Cross-Trade Collaboration:** Coordinated with different trades to complete outstanding tasks and deliver a finished product that meets the company's standards.

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  Securit Security Company

  Nov 2006 - Jan 2007

  Security Officer

  **Responsibilities:**- **Store Security:** Guarded retail shops, ensuring the premises were secure and performing regular store checks.- **Lock-Up Procedures:** Ensured that stores were locked appropriately after hours.- **Incident Reporting:** Completed detailed incident report sheets for any security breaches or suspicious activities.- **Collaboration:** Liaised with security guards from other shops and coordinated with local law enforcement (Gardai).- **Customer Interaction:** Engaged with customers daily to maintain a safe and secure shopping environment. Show less

• 

  O’Neill and Brennan Recruitment Agency

  Feb 2007 - Oct 2009

  Construction Worker (Snagging)

  **Responsibilities:**- **Final Touches & Quality Control:** Performed various trade tasks to ensure all construction work met the required standards before final inspection and sign-off.- **Problem Solving:** Identified and rectified any issues or defects in the construction work to ensure high-quality finishes.- **Cross-Trade Collaboration:** Coordinated with different trades to complete outstanding tasks and deliver a finished product that meets the company's standards.

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  Your All Secure

  Nov 2009 - Feb 2010

  Security Officer

  **Responsibilities:**- **Monitoring & Surveillance:** Stationed outside in a security van, ensuring the protection of customers' vehicles and business properties against interference or damage.- **Incident Reporting:** Completed detailed incident report sheets for any suspicious activities or security breaches.- **Coordination:** Liaised regularly with the control room regarding any suspicious activities in the store and car park.- **Collaboration:** Worked closely with in-store security personnel, local law enforcement (Gardai), and interacted with customers daily to ensure a safe environment. Show less

• 

  NOONAN

  Mar 2011 - Jul 2015

  Security Manager

  - **Store and Security Liaison:** Maintained direct communication with management teams of 72 different stores within the center, as well as their individual security companies, ensuring coordinated efforts in maintaining security standards.- **Surveillance and Evidence Management:** Managed and monitored security cameras, collaborating with Gardaí and center management to provide evidential footage when required. Played a key role in identifying and targeting individuals committing crimes such as pickpocketing, criminal damage, and theft.- **Team Training and Crime Prevention:** Enhanced team capabilities by upskilling staff in identifying shoplifters and recognizing theft trends. Took the initiative to develop a database for tracking barred customers, including loitering teens, aggressive groups, and shoplifting gangs, improving the team's efficiency in crime prevention.- **Process Improvement and Database Development:** Utilized initiative to improve processes and procedures within the team and the center. Created a database to assist in identifying and managing barred customers, contributing to a safer environment.- **Team Management and Training:** Managed a team of 25 people, overseeing roster management and providing comprehensive training for new hires. Training topics included the rules of arrest, center duties, health and safety protocols, fire drill procedures, and operating the fire panel.- **KPI Analysis and Reporting:** Provided monthly KPI analysis on various crimes occurring within the center, and executed daily email reports to keep stakeholders informed of security activities and incidents.- **Deputy Manager Responsibilities:** Covered for the Deputy Manager when needed, taking on additional responsibilities such as managing contractors working in the center and serving as the first point of contact for any non-security-related issues. Regularly met with the center manager and S.A.P. Gardaí to address ongoing issues within the center. Show less

• 

  Synergy Security Solutions

  Jul 2015 - Jul 2017

  **Mobile Fleet Manager**- **Fleet Management:** Oversaw a fleet of 10 vehicles and 25 mobile drivers across Dublin and surrounding counties, ensuring efficient operation and maintenance of the fleet.- **Rostering and Training:** Managed the rostering and training of new and existing team members, ensuring that all drivers were adequately prepared to meet operational demands.- **Vehicle Maintenance:** Responsible for the upkeep of the mobile fleet, including scheduling regular servicing, repairs, and cleanliness, as well as managing the annual fleet changeover.- **Damage Control and Investigations:** Conducted daily vehicle inspections for damages and led comprehensive investigations when damages were identified.- **Liaison for Regional Fleets:** Coordinated with operational managers in Cork and Limerick to ensure the smooth operation of company fleets in these regions.- **Client Relations:** Acted as the first point of contact for new and existing keyholding clients nationwide, working to improve service delivery and resolve any issues.- **Business Development:** Engaged with potential new clients to secure additional business and expand the company's client base.- **Contract Management:** Set up new contracts for Keyholding, Alarm Response, Open & Closing, and Patrolling services, directly or through sub-contractors for areas outside the mobile fleet's reach.- **Documentation and Systems Management:** Maintained and updated all relevant documentation and systems, including Word, Excel, PowerPoint, Google Docs, Smart Sheets, People Hours, Active Track System, and TomTom System.- **Key Clients:** Managed services for prestigious clients such as Central Bank, Aramark, CBRE, ActionControl24, Executive Security, Allcare Pharmacies, and Paddy Power. Show less **Operations Manager**- **Managed 25+ Manned Guarding Sites:** Oversaw 15000+ hours of security services per month across retail and static sites, ensuring high standards of operation.- **Business Development:** Played a key role in building the company's market position by identifying, negotiating, and securing new manned guarding contracts.- **Client Relationship Management:** Conducted weekly, fortnightly, and monthly client meetings to review KPIs and SLAs, ensuring client satisfaction and contract compliance.- **Staff Training and Development:** Trained and managed staff across all sites, ensuring they met operational standards and were up-to-date on the latest security protocols.- **Site Audits and Compliance:** Regularly conducted site audits focusing on Health & Safety and operational procedures, ensuring adherence to company policies and legal requirements.- **Cross-Departmental Support:** Provided regular assistance to Rostering, HR, Accounts, and Admin departments, contributing to the overall efficiency of the company.- **Documentation and Systems Management:** Created and maintained site training/assignment instruction folders and managed all relevant documentation using tools like Word, Excel, PowerPoint, Google Docs, and various company systems.- **Key Clients:** Successfully managed security operations for prestigious clients, including Health Information and Quality Authority, Central Bank, Fáilte Ireland, VHI, Boots, Canadian Embassy, DCC House, and Smithfield Apartments. Show less

  • Mobile Fleet Manager

    Dec 2015 - Jul 2017

  • Operations Manager

    Jul 2015 - Jul 2017
• 

  NOONAN

  Jun 2017 - Aug 2019

  **Role Responsibilities:**- **Oversight of Outsourced Security:** Managed the Bidvest Noonan outsourced security services for the AIB portfolio, ensuring compliance with AIB's security standards, policies, and operating procedures across all sites.- **Leadership and Service Excellence:** Played a key leadership role, driving excellence in service delivery and fostering a culture of continuous improvement. This included identifying, developing, and executing necessary training programs for security staff at AIB locations across the region.- **Client Partnership and Relationship Management:** Actively engaged with the client, working closely to understand their business objectives and ensure the delivery of agreed performance targets. This role required strong relationship and people skills to maintain effective partnerships.- **Operational Management:** Ensured the smooth and effective day-to-day operations of all site-based security teams. Provided AIB GSS management with detailed reports on quality and assurance checks for each building, ensuring adherence to protocols related to access and egress control, and that only authorized personnel, vehicles, and materials were allowed to enter, move within, and leave the sites.- **Threat Monitoring and Advisory:** Monitored security threats, particularly those related to commercial and terrorist activities, and provided timely advice to both Bidvest Noonan and the Client. Focused on safeguarding vulnerable buildings and ensuring up-to-date responses to emerging threats. Show less **Role Responsibilities:**- **Service Delivery Management:** Oversaw the delivery of high-quality services provided by Bidvest Noonan teams, including Security, Car Park, Cleaning, Reception Desk, and Soft Play Area operations. Conducted weekly meetings with the client to discuss Key Performance Indicators (KPI) delivery, Service Level Agreement (SLA) achievements, upcoming events, and incident management.- **Training and Development:** Organized and conducted training and refresher courses for all new hires and existing staff. Training topics included Health and Safety, Risk Management, Customer Service, Retail Security, Insurance Claim Avoidance, Site Procedures, Emergency Evacuation (Fire, Bomb, Flood, Weapon), First Aid, Manual Handling, GDPR, and Supervisor/Management Training.- **Tenant Relations and Support:** Maintained positive and professional relationships with over 150 tenant management teams from retail stores and restaurants. Conducted regular tenant visits, hosted monthly tenant meetings, and provided Retail Theft Prevention training to tenant staff.- **Roster and System Management:** Managed staff rosters for over 110 employees across all contract teams. Handled the onboarding of new hires into Bidvest Noonan systems, including Ngage, Agresso, and Timegate, ensuring smooth integration and operational efficiency.- **Law Enforcement Collaboration:** Regularly met with local law enforcement to discuss ongoing and emerging crime trends and to address individuals of concern within the area. Actively participated in investigations related to incidents occurring on or around the center grounds. Show less

  • AIB Security Risk & Assurance Manager

    May 2019 - Aug 2019

  • Contracts Service Manager

    Jun 2017 - May 2019
• 

  Amazon Web Services (AWS)

  Aug 2019 - now

  Data Center Security Manager

  **Role Responsibilities:**- **Crisis Response and Coordination:** Respond swiftly and calmly to all security situations, ensuring unusual events are managed promptly. Collaborate efficiently with Security Operations Center (SOC) teams to maintain coordinated and effective incident management.- **Contract Guard Force (CGF) Management:** Oversee and guide the on-site Contract Guard Force, serving as the primary POC for our security service providers. Provide direction based on Physical Security Standards and local SOPs to enhance the department's overall effectiveness.- **Access Control and Security Systems Management:** Manage facility access through company-based computer badging programs, controlling and modifying access levels for identification badges. Proficiently utilize integrated security systems to monitor access control, alarms, and security events, conducting thorough investigations to resolve incidents.- **Policy Compliance and Security Audits:** Enforce compliance with company security policies across all facilities. Conduct regular audits of security systems, hardware, and overall security posture to ensure alignment with company standards.- **Risk Identification and Mitigation:** Develop a deep understanding of operational processes within Data Centers to identify potential security exposures. Implement data-driven improvements and mitigation measures to address highlighted risks.- **Meetings and Stakeholder Engagement:** Host weekly and monthly meetings across multiple teams, covering topics such as security briefings, upcoming events, service delivery, vendor management, construction updates, and milestone tracking.- **Security System Installation Oversight:** Oversee the installation and implementation of physical security systems and standards in new Data Center builds during construction, including man guarding, IDS systems, perimeter fencing, access gates/turnstiles, doors, cameras, and alarm systems. Show less