How Gen Hui

Experience

• 

  Http://esportsbettingforum.com

  Aug 2016 - Oct 2018

  Contributing Writer

  Providing Dota 2 match analysis based on drafting ability, synergy from competing teams.

• 

  CBRE Group, Inc.

  Aug 2017 - Aug 2018

  Financial Analyst

  • Processing Daily Billing/Invoice for requester from different countries within Company's Service Level Agreements given.• Experience/Deal with queries with requester from other countries.

• 

  8thrulemedia

  Nov 2018 - Jun 2019

  Dota 2 Contributing Analyst and Content Writer

  Providing in depth coverage of match analysis and Dota 2 News at https://esportbet.com/.Coordinating with editor and publisher to ensure the news is attractive and compelling.Ensuring Quality analysis frequently.

• 

  British Telecom Global Technology

  Jun 2019 - Feb 2021

  Contract Delivery Management Support

  • Assist contract teams in BT AMEA for preparing the invoices, handling query management, preparing financial reporting and Credit Note governance as well the root cause analysis.• Constantly coordinate between Billing Teams and Contract Teams.• Handling Contract Billing including Huawei, Anglo American and Singapore Airlines Limited. • Embraced Right First Time as part of KPI when providing billing instructions to billing team to generate invoices in a timely manner and sustain the quality of the invoices.• To prepare financial reports as per agreed with contract teams as per the defined SLAs.• Possessed wide knowledge of Product Portfolio, GFP Product Code and Tax Requirement for specific countries.• Ensure a quick and efficient management of all customer requests including contacting the relevant internal and external stakeholders and coordinating all action required to provide customers with necessary information.• Improvising processes by shortening the time required to generate reports while constantly reviewing and updating SOP. Show less

• 

  Cryptocurrency

  Mar 2021 - May 2022

  Community Manager and Article Editor

  • Assist in diagnose and resolve community concern and issue through communicating between development team and community in Telegram, Wechat group and Discord. • Analyse user feedback and continuously look for ways to improve community experience.• Collate community feedback and share with relevant internal teams for improvements.• Taking community suggestion through Google Form by conduction giveaway event.• Solve any technical problem raised by community as soon as possible by working closely with technical team as well as other internal team involved.• Translate Chinese content to English for a better range of users to join our community. Show less

• 

  CBRE

  May 2023 - now

  Financial Analyst