Steve Carlson

Steve Carlson

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location of Steve CarlsonWindham, New Hampshire, United States

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  • Timeline

  • About me

    VOIP Engineer, Tech Support Team Lead, & wearer of many hats

  • Education

    • American InterContinental University

      2011 - 2012
      Bachelor of Science (BS) Information Technology
  • Experience

    • APC by Schneider Electric

      Jan 2000 - Jan 2007

      ● Rich internet application development using ColdFusion, SQL, CSS, XML, and JavaScript● UML documentation including collaborative and sequential diagrams● Creation of SQL tables and stored procedures● Develop and maintain application and process documentation Led the effort to re-create the APC intranet for internal employeesWorked closely with developers and designers to improve APC’s UPS Selector web applicationCreated Cascading Style Sheets to be used globally for web development

      • Senior Application Developer

        Jan 2004 - Jan 2007
      • Application Developer

        Jan 2000 - Jan 2004
    • Schneider Electric

      Jan 2007 - Jan 2017

      CSM/CSPO who led and coached scrum teams to rapidly deliver web applications. Worked closely with Product Owners to craft well written user stories. Met with scrum teams to refine backlog and plan sprints. Identified and removed impediments.● Took my teams from 1 month to 2 week delivery cycles (development, testing, and deployment per iteration)● Utilized JIRA to log and track tasks with both Kanban and Scrum boards● Led all scrum activities (sprint planning, backlog refinement, daily stand-ups, and retrospectives)● Worked with cross-functional teams and fostered them to be self organizing● Collaborated with other Scrum Masters to educate Schneider Electric on the scrum framework and the agile methodology during its transition from waterfall to agile Show less Responsible for the administration of JIRA and Confluence, with over 1500 global users. Worked closely with end users of varying levels to provide training on best user practices, setting up boards, and creating filters.● Handled all user management needs (add users, defining permissions, granting access to groups)● Created custom workflows based on individual scrum team needs● Built custom screen schemes to ensure all relevant data was collected during task creation● Worked closely with other administrators to define standard permissions across user and group roles● Maintained product backlog for all Atlassian administration work Show less

      • Scrum Master

        Jan 2014 - Jan 2017
      • Atlassian Administrator

        Jan 2014 - Jan 2017
      • Web Development Team Lead

        Jan 2007 - Jan 2014
    • Brandywine Technical Partners

      Jan 2017 - now
      Voip Engineer
  • Licenses & Certifications

    • Certified Scrum Product Owner (CSPO)

      Scrum, Inc.
      Jan 2015
    • Certified Scrum Master (CSM)

      Scrum, Inc.
      Jan 2014