
Steve Carlson

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About me
VOIP Engineer, Tech Support Team Lead, & wearer of many hats
Education

American InterContinental University
2011 - 2012Bachelor of Science (BS) Information Technology
Experience

APC by Schneider Electric
Jan 2000 - Jan 2007● Rich internet application development using ColdFusion, SQL, CSS, XML, and JavaScript● UML documentation including collaborative and sequential diagrams● Creation of SQL tables and stored procedures● Develop and maintain application and process documentation Led the effort to re-create the APC intranet for internal employeesWorked closely with developers and designers to improve APC’s UPS Selector web applicationCreated Cascading Style Sheets to be used globally for web development
Senior Application Developer
Jan 2004 - Jan 2007Application Developer
Jan 2000 - Jan 2004

Schneider Electric
Jan 2007 - Jan 2017CSM/CSPO who led and coached scrum teams to rapidly deliver web applications. Worked closely with Product Owners to craft well written user stories. Met with scrum teams to refine backlog and plan sprints. Identified and removed impediments.● Took my teams from 1 month to 2 week delivery cycles (development, testing, and deployment per iteration)● Utilized JIRA to log and track tasks with both Kanban and Scrum boards● Led all scrum activities (sprint planning, backlog refinement, daily stand-ups, and retrospectives)● Worked with cross-functional teams and fostered them to be self organizing● Collaborated with other Scrum Masters to educate Schneider Electric on the scrum framework and the agile methodology during its transition from waterfall to agile Show less Responsible for the administration of JIRA and Confluence, with over 1500 global users. Worked closely with end users of varying levels to provide training on best user practices, setting up boards, and creating filters.● Handled all user management needs (add users, defining permissions, granting access to groups)● Created custom workflows based on individual scrum team needs● Built custom screen schemes to ensure all relevant data was collected during task creation● Worked closely with other administrators to define standard permissions across user and group roles● Maintained product backlog for all Atlassian administration work Show less
Scrum Master
Jan 2014 - Jan 2017Atlassian Administrator
Jan 2014 - Jan 2017Web Development Team Lead
Jan 2007 - Jan 2014

Brandywine Technical Partners
Jan 2017 - nowVoip Engineer
Licenses & Certifications

Certified Scrum Product Owner (CSPO)
Scrum, Inc.Jan 2015
Certified Scrum Master (CSM)
Scrum, Inc.Jan 2014
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