Sakai Jordan

Experience

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  CVS Health

  Jun 2014 - May 2019

  Customer Service Representative

  - Greeted customers warmly and helped them with their service needs. Accurately inputted their orders into electronic systems.- Exhausted every option to maintain revenue streams before offering refunds.- Consulted with customers to find the best ways to resolve service and billing issues.- Gathered customer feedback and recommended procedural or product changes to improve future service delivery.- Reviewed customer data to identify current issues and determine potential solutions.- Developed strong relationships with customers by sharing product knowledge to drive business growth. Show less

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  Advance Auto Parts

  Apr 2019 - Feb 2020

  Sales Associate

  I have implemented consultative sales techniques to generate revenues and exceed sales targets. Additionally, I have actualized strategies to continuously improve customer service, company or brand visibility, and auto parts provided. During my work, I have demonstrated products at customer locations, answering questions and redirecting objections to close deals. I also consulted with long-term, new, and prospective customers to understand their needs and propose ideal solutions. Furthermore, I have introduced customers to new offerings and updated accounts.Thanks to my efforts, I increased the customer base by 50% and gross profit by 25% within one year of beginning service. I often recommended accessories and delivered details regarding the latest promotions to boost sales further. Show less

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  Nelson Connects

  Aug 2019 - Feb 2020

  Brand Ambassador

  - Provided customer service and door-to-door sales utilizing extensive knowledge of Google Fiber and other Google services.- Educated and enticed potential customers by conveying product value, quality, and style.- Planned and organized sampling events in collaboration with retail store managers and leaders.- Conducted market research studies and analyzed findings.- Coordinated and participated in promotional activities and trade shows.- Contributed ideas to concept development, strategic planning, and business operations.- Maintained an external communications calendar and managed scheduled assignments. Show less

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  Stryve

  Sept 2019 - Jan 2020

  Brand Ambassador

  Local Brand Ambassador for the product Biltong.

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  ModSquad

  Sept 2019 - now

  Contractor

  I have provided customer service, community engagement, content moderation, and in-game moderation for over three years using my extensive knowledge of the assigned project's brand and products. I did this via various social media platforms such as Discord, Reddit, and the client's platform/engine.For over two years, I have performed tier 2 tech/customer service support for a brand game, including troubleshooting the user's PC/Console systems and the client's game itself, using data provided by said users from their systems and the client's knowledge base.I have also provided community engagement for over two years for an assigned project's brand via online forums.Apart from the above, I communicated the product value, quality, and style to educate and entice potential customers. I contributed ideas to concept development, strategic planning, and business operations. I established and maintained an external communications calendar and managed scheduled assignments. I introduced customers to new offerings and updated accounts. I also executed strategies to continuously improve customer service and company or brand visibility provided by client-side management.I utilize Zendesk daily and have mastered navigation and usage of this tool. Furthermore, I have consistently received positive feedback from my project managers each month across all the boards of the projects I have worked on. Show less

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  Premium Retail Services

  Feb 2020 - May 2020

  Brand Representative

  As the Regional Sales and Training Lead, I played a vital role in promoting the Roku brand and its products in my city. I helped increase the sales of the entire Roku product line by engaging and exciting customers and retail associates. I showcased products through demo materials and in-store displays while attending regular training events and completing assigned online training to ensure expertise across all Roku products. I partnered with store personnel to identify sales opportunities, skillfully merchandised products, and created incremental displays to make Roku stand out. I focused on delivering sales results and exceeding expectations by exhibiting an ability to understand and evangelize new technologies with passion and enthusiasm. Show less

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  Activus Connect

  Feb 2023 - Apr 2024

  Ambassador

  Client-facing LLM specialist providing technical support and solutions.