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Josephine Karmel Feliciano

Josephine Karmel Feliciano

Receptionist

Followers of Josephine Karmel Feliciano1000 followers
location of Josephine Karmel FelicianoShanghai, China

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  • Timeline

  • About me

    Assistant Outlet Manager at Grand Hyatt Shanghai

  • Education

    • Palico Training Center

      2006 - 2007
      Associate’s Degree Hospitality Administration/Management

      NC II License, studied Food and Beverage management

    • The Hong Kong Polytechnic University

      2017 - 2018
      Micro Masters Micro Masters in International Hospitality Management

    • Shanghai Jiao Tong University

      2014 - 2015
      Associate’s Degree Chinese Language and Literature

      Studied Foreign languages

    • De La Salle University – Dasmariñas

      2008 - 2012
      Bachelor’s Degree Bachelor of International Hospitality Management

      Activities and Societies: College of Student Assistants University Scholar, Active member of Hotel and Restaurant Management, member of martial Arts Association. Became 3rd winner of international Gourmet Challenge

  • Experience

    • Shanghai International Learning Center

      Aug 2006 - Dec 2006
      Receptionist

    • Splendido Taal Golf Club

      Mar 2007 - Aug 2007
      Banquet Server

    • Antonios Grill

      Mar 2009 - Jun 2009
      Hostess Server

    • Courtyard by Marriott

      Oct 2011 - Mar 2012
      Guest Service Agent

    • Club Punta Fuego

      Mar 2013 - Nov 2013
      Banquet Coordinator and Guest Service Agent

    • Hilton Al Hamra Golf and Beach Resort

      Nov 2013 - Nov 2014
      Banquet And Events

      Ensuring that the place gets a good number of events/parties through promotions & contactsMeeting clients & guiding them about the available services at the banquet hallTaking orders from clients and understanding their requirementsMaking arrangements for an event – from booking to entertainmentEstimating the cost of an event and presenting it to the management &, the clientsMarketing the services of the banquet hall & expanding the client baseMaking new additions to the services of the banquet hallPlanning food festivals and other events to attract more and more customersBe present throughout the event and address the problems of the guestsTrain the banquet staffKeep the records of income and expenses Show less

    • Spicco Italian Restorante

      Nov 2014 - Jan 2015
      Commis 1

    • Pistolera Mexican Cantina

      Jan 2015 - Jun 2015
      Restaurant Supervisor

      Perform all side duties as assigned. Ensures a high quality level of service standards, customer relations and public relations atall times.

    • Grand Hyatt Shanghai

      Jul 2015 - Oct 2021

      To assist managing outlet as a successful independent profit center.Ensure guest satisfaction in consistently manner. • Improved customer loyalty among VIP guests in the Grand Club Lounge• Provided training to new staff regularly to ensure standards are maintained

      • Assistant Outlet Manager

        Aug 2018 - Oct 2021

      • Food and Beverage Supervisor

        Jul 2015 - Aug 2018

    • Bellagio by MGM Shanghai

      Oct 2021 - now
      Assistant Outlet Manager

  • Licenses & Certifications

    • Master in International Hospitality Management

      Jun 2017

  • Volunteer Experience

    • Life saver

      Issued by Red Cross Blood Services on Jul 2013
      Red Cross Blood ServicesAssociated with Josephine Karmel Feliciano