Nick Gronkiewicz

Experience

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  Entrepreneurial Venture

  Jan 2010 - Jan 2018

  Tutor

  • Tutored high school Geometry, Algebra II, Pre-Calculus; collegiate Pre-Calculus, Calculus.• Helped students improve their understanding of the material, achieve 7-10% and full letter grade improvement with each student.

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  Lisle Savings Bank

  Sept 2012 - Feb 2014

  Teller

  • Processed loans, and other financial transactions, up to 120 daily transactions.• Efficiently managed balancing daily drawer of $10,000 or greater within 99% daily accuracy.• Recognized by direct customer feedback for delivering consistent high-quality customer experience.• Ensured compliance with financial regulations required for specific transactions.

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  Hub International

  Feb 2014 - Aug 2014

  Sales Operations Coordinator

  • Ensured the quality of HUB's prospective client information by validating contact data for over 1,000 prospects per week.• Extracted prospects' data from databases like ZoomInfo, receiving partial data pulls, which required verification and modification.• Delivered spreadsheets of prospective client contact data to Business Development Representatives, fully accurate to within 5% of total entries and providing 1,000 + prospects per sheet.• Managed the Customer Relationship Management (CRM) database to ensure a concise and accessible CRM system.• Provided CRM system support to the Business Development Managers. Show less

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  Chamberlain Group, Inc.

  Feb 2015 - Nov 2015

  Customer Care Representative

  • Handled 40-80 customer service calls per day.• Processed, tracked and updated orders.• Worked closely with Retailer customers to accommodate order requests and ensure order satisfaction.• Worked with Sales, Engineering, Marketing departments, and warehouses to ensure successful order resolution and customer satisfaction.

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  Self

  Dec 2017 - now

  Yoga Instructor

  • RYT200 for Hatha and Vinyasa yoga.• Offers private sessions to individuals in their homes or athletic facilities.• Experience helping clients alleviate long-term, chronic pain and improve overall strength and flexibility.• Specializes in utilizing the body's healing process, strengthening the body from a holistic approach.• Skilled in meditation and breathwork, both in practice and in teaching.

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  Kin Insurance

  Feb 2018 - May 2019

  • Developed regression testing suite, executed bi-monthly.• Co-established QA department, setting standards for testing and ticket writing.• Integrated solutions from retrospective insights to enhance team performance.• Led daily standups, retrospectives, sprint reviews, and feedback sessions.• Logged 10+ bugs weekly, leveraging Sentry (error logs) to refine ticket content.• Documented feature requirements for product managers and stakeholders.• Learned SQL to verify data and support data-driven business & product decisions.• Built a 20+ page sql-based batch job manual for finance team operations. Show less

  • Quality Analyst/Scrum Master

    Jul 2018 - May 2019

  • Insurance Consultant

    Feb 2018 - Jul 2018
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  Accreditation Council for Graduate Medical Education

  Jun 2019 - Nov 2022

  Business Analyst/Scrum Master

  • Streamlined app management & development across departments, driving operational efficiency through process and UX improvements.• Ensured high-quality software delivery by championing user satisfaction and quality standards.• Facilitated product demos and feedback sessions to align on feature planning.• Developed regression testing suite, executing bi-monthly.• Gained actionable insights and ensured data accuracy with complex SQL queries.• Leveraged stored procedures to generate curated and complex data reports.• Integrated retrospective solutions to enhance team performance.• Led rework of a complex internal app, improving functionality and meeting evolving business needs. Show less

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  The Bridge

  Oct 2022 - now

  Business Analyst/Product Owner/Scrum Master

  • Migrated a custom ERP mobile app to Ionic framework for a $6B Natural Foods Distributor, enhancing scalability, usability, and UX across 3 device types.• Led the transformation of a complex promotional roadmapping planning process, integrating manual data collection into a scalable web application, boosting efficiency and reducing workload by ~75%.• Consistently surpassed sprint goals by refining effort estimation and driving incremental velocity improvements, maximizing team output and delivery efficiency, keeping points planned 2 sprints out.• Crafts user-centric stories, manages product backlogs, and ensures sprint readiness.• Drives organizational strategy alignment, reviewing project roadmap with leadership.• Documentation and process flow charts to enhance operations and user comprehension.• Creates clear documentation and process flow charts to enhance operations and user comprehension.• Cross-functional team collaboration to deliver ROI forecasts and key deliverables.• Leads Agile ceremonies, stakeholder interviews, and feedback sessions, extracting actionable insights.• Leverages SQL mastery for data verification and feature research. Show less