Shashank Verma - PfMP, PgMP, PMP, ACP

Experience

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  Comviva

  Sept 2007 - Dec 2008

  Support Engineer

  Roles & Responsibilities as Technical Support Engineer:• Installation, configuration & Maintenance of Linux & Solaris server in India & Overseas locations Daily • Monitoring of Linux & Solaris based servers running applications on Airtel network and internationally.• Working on technical issues of Call Management services and cRBT services and call flows.• Troubleshooting of the complaints for the VMS, MCA, Voice Portal, IVR, cRBT & COLORING D2D basis.• Provide technical support on a 24X7 basis to clients such as AirTel, Vodafone, BSNL, Orange etc. Show less

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  STL - Sterlite Technologies Limited

  Jan 2009 - Mar 2010

  System Engineer

  Roles & Responsibilities as Project Coordinator:• Was responsible for performing all stages of Project management activities with approval from Project manager including Planning, Requirements Gathering and SRS signoff, analyzing with business analyst about the cost of changes in the product, coordinating design phases, working with development team to customize the product according to customer requirements.• Managing & working with Project team for implementation of the local and production setup for end product• Working with QA team to perform the regression testing for the end product &delivering the test report to management.• Releasing of the Milestones, baselines and KPI’s of the project.• Discovering the risk response plan and risk registers, administrative documentation, project closure and handover to support, managing customer training and UAT signoff. Show less

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  Ericsson

  Mar 2010 - Nov 2016

  Roles & Responsibilities as Technical Project Manger:• Team-oriented leader with people management skills and experienced in working with globally diverse teams including offshore/onshore delivery model and managing 24*7 work environment.• Interacting with MSIP/PQM for regular enhancement of customer Satisfaction.• Performing the Technical Governance with all stakeholders on the regular basis.• Core strengths – Relationship building, Communication, Multi-tasking with focus on details, high level plan for smooth Operations.• Designing and implementing the solution to deliver the customer requirements after LCM discussion.• Prepare the Risk analysis register based on its probability and impact matrix, with keeping all assumptions• Providing Support on time to time basis to the Project team with Integration perspective.• Interacting with the 3PP’s and different vendor’s deployed with in Network. Show less

  • Transformation Program Manager

    Mar 2016 - Nov 2016

  • Project Manager

    Mar 2010 - Feb 2016
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  BT Group

  Dec 2016 - Feb 2019

  Program Manager
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  Cisco

  Feb 2019 - now

  Program Manager
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  Infosys

  Feb 2019 - Jun 2020

  Lead Consultant Process and Programs