Eleanor Harrison

Experience

• 

  ADP

  Jan 2002 - Jan 2011

  Training manager

  A standalone role working within the HR Department responsible for Training and Development for the UK business (650 staff over 3 sites). Critical to the role was to ensure ADP UK had the resource capability to deliver against strategic objectives over a 5 year growth plan.• Achieved the first ever UK accreditation of the Chartered Institute of Payroll Professionals (CIPP) Professional Development Award. Given for best practice in the development of payroll professionals.• Built strong consultative relationships with both the Senior Team and Management Team to understand current and future business needs and identify strategic development solutions• Consulted and collaborated with the Service Management team to design and deliver a robust customer service programme supporting the introduction of NPS• Influenced stakeholders at all levels to gain agreement and support for successful roll outs of a range of supporting Organisational Development Programmes such as a the new Competency Framework, alignment to Performance Review processes, Associate Engagement Survey and sponsorship of Professional Qualifications Show less

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  ADP

  Nov 2011 - Jan 2016

  Director of Service Delivery Training

  Responsible for the strategic delivery of organisational effectiveness improvements across a group of nine international business units, delivering a combination of skills development, talent management and culture change programmes to enhance capability, performance and employee engagement. Achievements• Successfully delivered a 3 year, multi-phase cultural change and skills improvement programme focused on Service Excellence, across nine international business units with significant uplift in both client and employee satisfaction and engagement scores.• Introduced a fully blended learning programme for software training across the international group with a common set of online and face to face materials appropriate for use in all geographies and languages.Responsibilities• Identifying skills, engagement and knowledge gaps across the international group through analysis of HRIS information relevant to the global service strategy• Proactively partnering with business unit leaders to analyse and monitor their performance / operating results against business plans and staff engagement levels• Collaborating with business unit managers to design and deliver relevant strategies to improve capability and successfully manage change• Providing consultancy, advice and support to senior leaders with regards to change management and talent management• Implementing a consistent communication strategy regarding organisational development initiatives Show less

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  Eleanor Harrison

  Feb 2016 - Sept 2016

  Personal Leave

  Taking a personal leave period whilst relocating to Australia.

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  Department of Planning WA

  Sept 2016 - May 2018

  Leadership and Capability Specialist

  Responsible for leading and facilitating the design, implementation and evaluation of strategic level organisational development activities aimed at enhancing the Department’s performance and providing high level advice, support and information to management and employees to ensure the Department’s current and future workforce requirements were metAchievements• Identified and implemented a learning management system and blended learning approach to supplement the existing face to face delivery of training and reduce administrative processes.• Designed and rolled out an updated performance review process focusing on individual development and goal settingResponsibilities•Identifying training needs across the department through analysis of future strategic needs, workforce plan and capability requirements. Designing, developing and delivering a range of training courses to support the needs identified.• Developing an L&D strategy with short and long term goals aligned to the department’s strategy, the workforce plan and future talent management and succession planning activities• Providing advice and coaching on performance matters to managers and staff Show less

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  Department of Planning, Lands and Heritage

  Jun 2018 - Mar 2021

  OD Manager

  Manager of a team of five responsible for designing and implementing strategies to achieve organisational change across strategic focus areas of the Department including people, culture capability and engagement. Achievements:Implementation of an online performance management system designed for individual alignment to organisational strategic goals, identification of high potential performers, pathways for talent management and the introduction of succession planning.Development of a high potential leadership program using best practice learning methodologies, linking individual capability to a stepped leadership competency framework, cultural values and personal engagementThe design and implementation of a culture and engagement survey measuring alignment to the Department's values. ResponsibilitiesBuilding Leadership and Management capability. Uplifting continuous improvement capability. Increasing retention of high potential staff. Providing expert advice and strategic direction to senior leaders. Developing and implementing a Diversity and Inclusion strategy. Show less

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  RAC WA

  Mar 2021 - now

  Organizational Development Specialist

  Responsible for developing and delivering best practice organisational development, culture and capability initiatives to enable delivery of strategy.Working with the Insurance Leadership Team to design, facilitate and implement organisational development solutions to enable delivery of business strategy.Developing and delivering organisational culture and engagement solutions in collaboration with business stakeholders.Developing and implementing organisational development frameworks, practices and programs to meet organisational and strategic business needs. Show less