Vincent Gonzales

Experience

• 

  Calpine Containers, Inc.

  Jan 2003 - now

  Field Service Technician/ Parts Manager

  • Providing service and customer support during field visits or dispatches• Managing all on site installation, repair, maintenance and test tasks• Diagnosing errors or technical problems and determining proper solutions• Disassembled and assembled wide range of hydraulic, pneumatic and mechanical equipment to assist with inspections.• Tie workflow to schedule• Manage all on site installation, repair, maintenance and test tasks• Diagnose errors or technical problems and determine proper solutions• Ordered parts for all repairs and managed an inventory of spare and salvageable parts to reduce parts costs.• Provide training to customers about product usage and maintenance• Produce timely and detailed service reports• Document processes• Operate vehicle in a safely manner and use field automation systems• Follow all company’s filed procedures and protocols• Cooperate with technical team and share information across the organization• Comprehend customer requirements and make appropriate recommendations/briefings• Build positive relationships with customers• Support the field staff in equipment set-up for trade shows or exhibitions.• Prepare creative product presentations for sales meetings or trainings.• Build positive relationships with customers by providing outstanding and excellent services.• Prepare and distribute maintenance records, warranty contracts, installation report and other service reports to the senior managers.• Respond to customer complaints timely and effectively to meet sales goals Show less