Dmitry Yurchenko

Experience

• 

  MTS-Ukraine (UMC)

  Nov 2005 - Oct 2014

  Business-trainer

  Main activities:- Personnel employing and adaptation;- Motivation and development of employees skills;- Development and implementation of training programs on “Client orientation. Efficient customer service”; “Managing negotiations. Working with disputed customer”; “Stress management skills”; “Effective management of emotions in negotiations with customers”; “Preventing of employees burnout”; “Team-leaders management of conflicts in the team”; “Team building”; “Contact center employee voice effectiveness”; “Techniques of teaching the adult audience”; “Training for trainers”; “Introduction to MTS for new employees”; “The use of key performance indicators in assessing the contact center efficiency”; “Improvement of literacy level of contact center employees”; “Developing of team-leaders involvement in the implementation of key performance indicators” Show less

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  BIONIC University

  Oct 2014 - Jul 2015

  Project Manager

  The main objective of BIONIC University is creating the innovation system which provides for training of highly skilled specialists for the flagship companies of IT industry and other high-tech industries of Ukraine.At the fist stage of development, BIONIC University priority shall be establishing the system of professionals’ training which is the most focused on actual needs of IT industry. MissionBIONIC University is aimed at forming professionals’ elite in the high-tech domain. Show less

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  EPAM Systems

  Jul 2015 - Feb 2018

  Senior Training And Development Specialist
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  Intellias

  Oct 2017 - now

  In charge of full ecosystem of professional growth in Intellias.Management of Professional Development Team & Foreign Language Department. Implementation of staff development strategy company-wide. Sets KPI/SLA/MBO for Professional Development department. Product Owner of HRMS. Competence Coordinator & Competence Manager. Manages Individual Training Budgets & Corporate Group Training. Launch of Accelerated Management Programs. Update and management of Performance Appraisal and Assessment Processes. Show less

  • Senior Project Manager / Head of Unit

    Nov 2019 - now

  • Professional Development Manager, Product Owner

    Oct 2017 - Feb 2020