Peter Macgregor

Experience

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  Micra Digital Pty Ltd (acquired by Belkin ANZ)

  Jan 1999 - Jan 2001

  IT Help Desk Supervisor

  -- Responsibilities:• Managed one direct report• Ensure the effective administration, operation and support of the Belkin Australia New Zealand local and wide area network systems and services• Day-to-day server and network administration tasks, ensuring the availability of client/server applications• Development of processes and procedures for ongoing management of the server environment.• Provision of regular updates to end users and management teams during outages or times of impacted services.• Production of reports on call volumes to the help desk-- Achievements:• Secured the 1800 support numbers for use throughout Asia Pacific• Successful implementation of compliance registers for Australian standards documentation• Development of a “tech news” email for end users, sent weekly with tips and information on software shortcuts, dial up & VPN procedures, contact numbers and other useful information.• Handled 40+ calls daily and consistently met high service standards Show less

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  Belkin ANZ

  Jan 2001 - Jan 2008

  -- Responsibilities:• Responsible for the daily operation and management of the IT services in the Australia and New Zealand offices• Management of vendor relationships• In conjunction with the US parent office, performed co-planning and project implementation of new initiatives and communication strategies to improve IT services for the Asia Pacific business units• Liaising with remote site offices and the large mobile workforce in the Asia Pacific region to ensure issues were being resolved and to maintain positive relationships.• Managed two direct reports• Supervision of the internal IT Service Desk• Writing of IT policies and procedures for inclusion in the company’s OH&S guidelines which were also for distribution to end users• Cost management – telecommunications, servers, laptops, network infrastructure (including ISP’s)-- Achievements:• The successful planning and subsequent move, as part of a larger team, of all IT services to new premises 20km distant. This move occurred over the period of one weekend and resulted in no mission critical downtime or major issues when staff arrived to resume activity on the Monday morning.• Successful planning, setup and integration of the Hong Kong office into the Belkin network, including network, server and data backup requirements• Introduced various reports that offered a quick snapshot of the network and server environment. Show less -- Responsibilities:• Management of Active Directory and Group Policy• Management of server and client software licenses• Support of the server and network infrastructure.• Prioritisation and resolution of escalated service desk calls.• Prompt troubleshooting & resolution of outages and issues within the network and server environment.• Monitoring of the Asia Pacific network infrastructure.• Management of the mobile telecommunications infrastructure• Development, management, maintenance & administration of the network infrastructure and storage systems throughout the Belkin offices in Asia Pacific.• Development, management, maintenance & administration of the IP Telephony systems and mobile phone platforms for the region.• Responsibility for the integrity and security of the data backups;• Cross training of other Information Services staff in the region;• Extensive liaison with vendors, to maintain existing relationships and pricing structures and to develop stronger partnerships.-- Achievements:• Successful consolidation & migration of all Asia Pacific email servers back to the head office in Tuggerah, ahead of the projected target date.• Successful introduction of the Symantec Enterprise Storage Vault for email archiving.• Successful setup and integration of the Perth office into the Belkin network• Successful implementation of a new Dell LTO2 data backup system running alongside Symantec NetBackup. Show less

  • IT Manager

    Jan 2006 - Jan 2008

  • Network & Server Administrator

    Jan 2001 - Jan 2006
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  PJM Industries Pty Ltd

  Jan 2008 - Dec 2012

  Owner / Director

  PJM Industries specialised in the in-service testing & tagging of electrical appliances (commonly referred to as “testing and tagging”). All work was sub-contracted from two main companies – LecSafe Australia, based in Cessnock NSW and Electrical Testing Services, based in Castle Hill NSW.Contracts included various hotel groups (Accor, InterContinental, Mirvac and others), Australian Federal Police; Department of Defence; Bunnings Warehouse; TAFE NSW; NSW DET, Google.Responsibilities included:• Extremely high level of customer / client liaison, to ensure that work was carried out in accordance with the client’s requirements.• Adherence to all clients varying OH&S policies & procedures.• Completion of relevant paperwork including site induction certificates, Safe Work Method statements and other documents.• Prioritised testing, delivered in line with the client’s requirements to ensure minimal disruption to their daily operational activities – sometimes this meant services had to be delivered after hours.• Established positive relationships with customers by ensuring the delivered services met their requirements thus gaining their ongoing trust and maintaining relationships.• Management of the company accounts. Show less

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  Terraquatic

  Jan 2012 - Jan 2013

  Aquaculture Technician

  This was a highly autonomous role, with a high level of responsibility.• Prioritising daily tasks and workflow to ensure smooth operations and minimal downtime of the farm.• Measuring water quality data in the grow out ponds and purge tanks, and taking action as required to ensure healthy growing conditions.• Maintenance of farm equipment and systems.• Harvesting fish with minimal stress to ensure high product quality.• Regular feeding and management of fish stocks.

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  Technology Centres Australia

  Jul 2013 - Feb 2015

  Level 2 IT Support Technician

  TCA offer managed services to clients’ IT infrastructure, whether it be in-house or in the cloud. Responsibilities included:• First and Second level help desk support to managed clients.• Microsoft SharePoint administrator.• Onsite visits as required.• Configuration and installation of new hardware including. - PC’s - Laptops - Cisco networking equipment - Dell servers

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  CSIRO Astronomy and Space Science

  Nov 2017 - Feb 2018

  CSIRO Undergraduate Vacation Scholarship

  In the Summer of 2017 / 2018 I was awarded a scholarship and employed by CSIRO in their Undergraduate Vacation Scholarships program by CSIRO Astronomy & Space Science (CASS). The Vacation Scholarship Program allows students the opportunity to work on real-world projects in a leading R&D organisation.Project Title: Visualising the ASKAP pipeline.Project Duration:10 weeks from 27 November 2017 to 9 February 2018.Project Description:The ASKAP telescope uses a high-performance processing pipeline that runs on the Galaxy supercomputer at the Pawsey Centre in Perth. This pipeline produces images and catalogues that are made publicly available through the CSIRO ASKAP Science Data Archive. My project was to enhance the outputs of the pipeline to include better presentation and visualisation of the results. This included exploration of the science-oriented display of images and/or individual detections.Project Duties and Tasks:- Learn and use the ASKAP processing pipeline.- Devise suitable visualisations of data products and/or processing metrics.- Work with the pipeline development team to implement successful visualisations in the operational pipeline. Show less

• 

  Western Sydney University

  Jan 2018 - now

  Subject coordination for Professional Experience at the Western Sydney University Sydney City campus. Professional Experience is a final year capstone subject, where students work in groups on real-world software projects sourced from external companies, or Western Sydney University itself. Under supervision from faculty or industry mentors, students define requirements, analyse, design, and implement software systems for the client.In this role I am responsible for organising appropriate clients and projects, arranging the students into groups, acquiring staff, delivering lectures and tutorials, supervising the final presentations, and reporting results back to the University administrative staff. I am also one of the mentors during the semester, guiding groups with project management skills towards successful completion of the subject. Show less During my PhD, I have contributed to the study of Odd Radio Circles (ORCs), first identified during the 2019 ASKAP Phase 1 Pilot Survey of the Evolutionary Map of the Universe (EMU). ORCs have generated enormous interest in the scientific community, and appear to be a new class of astronomical object. The ORC 2 and ORC 3 "pair" are unique due to their close proximity on the sky. By investigating their morphology, I am helping to unravel the science of these peculiar objects. I have gained the skills required to handle large data sets and derive meaningful insights, while contributing to innovative scientific research. Show less From July 2018, I have taught into various undergraduate subjects in the School of Computer, Data and Mathematical Sciences (previously named the School of Computing, Engineering, and Mathematics).As a casual tutor I am responsible for running tutorial and practical classes for the subjects listed below. Classes involve directing and assisting students, marking weekly tutorials and assignments, responding to emails, and other subject administrative tasks.-- Third year subjects: - Professional Experience - Operating Systems Programming (C programming language) - Distributed Systems & Programming (C programming language) - Computer Networks & Internets (CISCO)-- Second year subjects: - Software Engineering Fundamentals (Python and Django) - Programming Techniques (Java) - Technologies for Web Applications (HMTL, CSS, PHP, MySQL) - Computer Networking (CISCO) - The Cosmos in Perspective: Information & Life-- First year subjects: - Programming Fundamentals (Java) Show less The Contact Service Centre (CSC) is under the purview of the Office of the Vice-President, People and Advancement, Western Sydney University, and offers prospective student's their first contact experience with western. The primary role involved assisting prospective Domestic and International students with course advice and other information relevant to undergraduate and postgraduate course available at Western Sydney University. Information is disseminated via phone, email, and internet chat requests. KPI's are monitored externally to ensure high levels of support are maintained.The CSC is also engaged by other stakeholder within the University to handle first level support requests. These stakeholders include Parking, the Office of Estate and Commercial, Facilities, Badanami enquiries (Indigenous support), and tutorial registration. In addition, the CSC also conducts outbound call campaigns, outbound mail campaigns, and event staffing assistance for various departments within the University.In my time at the CSC I was involved in all aspects of the department, and was exposed to working in all roles. Show less

  • Subject Coordinator / Lecturer

    Jan 2023 - now

  • PHD Candidate

    Sept 2018 - now

  • Casual Tutor

    Jul 2018 - now

  • Call Center Representative (Contact Service Officer)

    Jan 2018 - Jan 2020