Aleksandr Muhanov

Experience

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  Various

  Jan 2004 - Dec 2009

  Various Service positions

  Five years of broad experience as a waiter and bartender, briefly a chef, but mostly as a Supervisor in top restaurants of Estonia, Cyprus, Ireland and Australia. Some examples of the venues I was involved: Clarion Hotel Europa, Radisson SAS Hotel, Dockside Group, Clazz, Ö, Silk, El Faro, Fellini

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  Dockside Group

  Jan 2010 - Jun 2010

  F&B Attendant

  -processing all payment methods-operating the MICROS system-counting bank at end of shift-completing designated cashier reports-welcoming and acknowledging guests according to company standards-providing customer service according to Fine Dining standards

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  Cygnet Bay Pearl Farm

  Jun 2010 - Jan 2011

  Pearling Vessel Deckhand

  The primary function of my role was to assist in the day to day routine maintenance of pearl shell & husbandry equipment:Cleaning & removal of pearl shell foulingCleaning and maintaining shell panels, ropes and other husbandry equipmentCleaning and maintaining boat decks and all equipmentPerforming multiple tasks to ensure the safe & correct function of the vessels and reporting to line Manager about any concerns with the safety & performance of other staff & equipment

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  Radisson Blu

  Jan 2011 - Aug 2011

  Customer Service Associate
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  Marriott International

  Sept 2011 - Oct 2012

  Customer Service Specialist

  Ensuring consistent communication by participating in weekly, biweekly or monthly conference calls. Managing and creating agendas, planning and logistics, and organizing schedules for all meetings & events.

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  Hilton Worldwide

  Nov 2012 - May 2014

  Guest Services

  Overseeing and managing working areas and making final decisions onmatters of importance to guest service.Adhering to Hilton standards and service levels to increase sales andminimize costs, including food, beverage, supply, utility and labor costs.

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  Meyers / Claus Meyer

  May 2014 - Jul 2015

  Assistant Branch Manager

  Managing daily operations, including the selection, development and performance management of employees. Estimating operational needs, placing orders with distributors, and scheduling the delivery of supplies. In addition to overseeing the inventory, optimizing profits and ensuring guests' satisfaction.

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  APL

  Aug 2015 - Oct 2016

  Service and Operations(Export), Customer Service Representative

  Ensuring a smooth loading and discharging of Deep Sea Vessels at Rotterdam and Antwerp Terminals with a timely movement of transshipment containers. Accurate data entry of the vessel load list with involved booking, Hazardous details, OOG and another vessel Port Operations related handling. Preparing all applicable documentation for transporting export and transshipment containers, processing of Vendor invoices. Daily communication with other departments, partners, vendors and local authorities. Running reports with the requested data, performing relevant checks and making updates accordingly if needed, optimizing processes to avoid additional costs for APL. Show less

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  Arp-Hansen Hotel Group

  Oct 2016 - Oct 2017

  Conference Services Coordinator

  Responsible for all of the function space where meetings and other events take place. Set up the meeting or event space to specific client/guest requirements based on the BEO. General event logistics, as appropriate as needed and handling last minute client/guest requests. Assisting with event planning and execution including conference center reservations, event set-up, the catering ordering process. Acting often as the first point of contact for guests and employees, guiding them with directions to meetings, offices, and other departments. Show less

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  Brandworks AB

  Oct 2017 - Sept 2019

  Operations Specialist

  Event planning, coordinating and executing organizational technical processes from start to finish. Managing operational infrastructure, technical onboarding/offboarding, staff security support and optimizing internal systems for greater efficiency. Direct support of the team for auxiliary spaces, which includes advancing events with clients. Creating estimates, schedule technical personnel, logistics management, operations, and warehouse staff.

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  The Coingaming Group

  Aug 2019 - Mar 2020

  Sales Operations Management

  Researching the market and solutions landscape to prepare for the future adoption of new games, gameplay patterns, technology, and solutions.Leading sprint ceremonies and daily stand-upsPreparing and delivering regular communications on product progress for various internal stakeholdersUnderstand market trends and customer preferences to ensure that our promotional provide for exciting and enticing offers.Own the prioritization and sequencing of the backlog to align with company strategyAct as the backlog representative, and as one of the leaders for one or more of the small Agile development teams.Collaborate with other Product Owners and groups to identify dependencies, plan initiatives, and deliver on larger product goals.work closely with Product Managers and Technology Leads to understand the business objects and tangible results of the work.Work closely with engineering, analytics, and business stakeholders to break down high-level projects into product specification documents.Using analytics and reporting outputs to identify opportunities for improvement Show less

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  Wolt

  Mar 2020 - Jan 2025

  Partnerships Manager

  Restaurant Partnership & Development Manager360° Project management - identifying key priorities, creating a project plan, and driving Wolt through the execution phaseIdentify bottlenecks in our current process and optimize for speed while maintaining a high qualityManage capacity planning and work closely with our external partners to ensure we have enough resources to cover our restaurant support Define and develop quality assurance processesManage the supply and demand of our restaurant gear (such as iPads, printers, etc) Ensure the content quality of every single menu that is published into our platform with clear process controlsIdentifying potential partnerships and contacting restaurants that are a great fit for Wolt.Systematically managing the pipeline of new potential partnerships.Start relationships with the identified restaurants.Understanding venue performance in order to set profitable business terms and conducting negotiations regarding partnership terms.Creating a strong communications loop alongside the Restaurant Development Manager.Making sound business decisions by supporting intuition with data.Ensuring our portfolio of restaurants reach the highest Wolt service standards by conducting frequent quality and satisfaction checksSuccessfully onboarding venues onto the Wolt platform and ensuring optimal access at necessary timesManaging our restaurant liaisons by identifying, training, and keeping them up to speed with any urgent casesDeveloping our restaurant liaisons and their business by using our collected user dataBe responsible for our menu-platform always being up to date with the text and visuals that reflect the Wolt brandShare best practices amongst restaurant team Show less

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  Spindl

  Jan 2025 - now

  Sales Manager

  Engage with new customers, via email, phone, and other platforms, introducing them to cutting-edge solutions that can transform their business operations.