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Bazil Awill

Bazil Awill

CSR

Followers of Bazil Awill360 followers
location of Bazil AwillKawaala Central, Central Region, Uganda

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  • Timeline

  • About me

    Psychologist | Customer Service Manager | Enthusiast for Great Customer Experience | Mental Health Advocate | Passionate Go-Green Activist | Founder Leng Cleaning Services

  • Education

    • University of Minnesota

      2020 - 2020
      Resilience in Children Exposed to Trauma, Disaster and War: Global Perspectives Clinical Child Psychology

    • Makerere University

      2014 - 2018
      Psychology Clinical Psychology

      Activities and Societies: National Basketball team U21

  • Experience

    • Africell Uganda

      Apr 2019 - Dec 2020
      CSR

      As a customer service agent, I am the frontline representative, ensuring customer satisfaction by providing prompt, empathetic, and accurate assistance. My role involved actively listening to customers, having in-depth knowledge of products and services, adapting to various communication channels, collaborating with different teams, and prioritizing my mental health for optimal performance. I contributed to the company's reputation, fostered positive customer relationships, and maintained my personal well-being in this essential role. Show less

    • The Medical Concierge Group(TMCG)

      Dec 2020 - now
      Customer Support Team Lead

  • Licenses & Certifications

    • Resilience in Children Exposed to Trauma, Disaster and War: Global Perspectives

      University of Minnesota
      Sept 2021
      View certificate certificate