Ikenna Okeke, ACA

Experience

• 

  Musalani Petroleum Limited

  Jun 2013 - May 2015

  Account Assistant
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  Wilpaul Limited

  Jun 2015 - Dec 2016

  Internal Auditor
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  Akuland Group Limited

  Jan 2017 - Feb 2020

  Senior Accountant
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  Fidelity Bank PLC

  Nov 2020 - Jan 2023

  Internal Control Officer

  • Forensic analysis of customers’ complaints relating to excess and disputed charges to determine the correct position of both parties.• Communicate findings and recommendation upon conclusion of our review to the management through a formal report.• Responsible for resolution of customers’ complaints relating to excess charges arising from all businesses with customers. • Ensure that the bank take charges and fees in line with CBN guide to Bank Charges governing charges applied by financial institutions.• Ensure that the bank’s policies, processes, and procedures are adhered to when processing transactions. • Identify, assess, mitigate, and report operational risks that are inherent in the Bank’s processes and procedures with respect to credit contract with customers. • Ensure compliance with CBN Consumer Protection Regulation in the Bank. • Ensure that all complaints are reviewed and resolved in line with extant laws and standards within the required timeline set by regulators • Ensure that all matters from CBN on compliance examination are properly treated to avoid regulatory sanctions or penalties. • Review and propose process improvements to identify and reduce/eradicate the causal factors that lead to excess charges refunds. • Attend arbitration and post-review meetings with Regulators and Customer/Consultants respectively for resolution of customer complaints Show less

• 

  Sterling Bank

  Feb 2023 - now

  Financial Performance, Payment & Settlement Compliance Monitoring Officer

  • Implementing policies and procedures that improve reliability of financial information, records, and compliance with regulations.• Ensure high quality reporting to highlight material issues that may negatively impact the bank’s ability to sustain standard General Ledger practices.• Implement initiatives, and collaborate with relevant business units, to aid efficient operations and processes that optimize and safeguard the bank’s financial resources and records.• Identify, and report risks within the unit’s processes to ensure quality and continuous improvement• Providing insights on financial accounting and reporting matters to aid decision making from a compliance perspective.• Identify and report on inefficiencies that impact financial reporting negatively across departments and processes.• Track and report on key risk indicators to ensure objectives of the unit are met• Monitoring compliance with extant regulation related to the finance function• Support periodic statutory examinations and regulatory compliance requirements from a financial accounting/reporting compliance perspective Show less