Vijay Singh

Experience

• 

  Globus Infocom Limited

  Jan 2009 - Jan 2010

  AV&IT Support

  • Installation and Technical Support of Video Conferencing ,IWB board ,Interactive pads, Multimedia projectors ,Video walls, Visualizers ,IP cameras, Touch Table, quad view , magic studio , Touch panels, PRS System , Podium and audio equipment etc.• Technical support on Windows and Linux • Troubleshooting Desktop Level issues like Hardware, Software. • Manage & troubleshoot Networks & internet service.• Troubleshoot & manage mails like outlook etc.• Worked on many Nationwide Projects organized by the company. Show less

• 

  HCL Infosystems Ltd.

  Dec 2010 - Oct 2012

  Associate AV Engineer at Bharti Airtel

  Technically Handle & Manage meeting rooms at Bharti Airtel Center NCR Campus Gurgaon, Troubleshoot and Live Support of Audio Visual Systems. SQL Server database Management, Scheduled backup & monitoring. Hands on at Audio Visual & Video Conferencing related issues. IP & ISDN based bridge calling, multipoint calling during Video conferencing. Troubleshooting and monitoring signage system, advertisement presentation systems . Technical support for meeting rooms, signage systems, smart card punching system at airtel Corporate office, integrated with Projector, Audio System, AV switcher, Polycom, Tendberg, Aethra Video Conferencing System, Crestron processor etc. Operating Polycom telepresence system as well.Troubleshoot and Live Support For Video conferencing, & AV related Equipment issues. Managing RSS Feeds, signage system, Visitex Management system. SQL Server database Management, Scheduled backup & monitoring. Hands on at Audio Visual & Video Conferencing related issues. Having experience with Polycom, Aethra, Tendberg & Lifesize Video Conferencing Devices. IP & ISDN based bridge calling, multipoint calling during Video conferencing. Troubleshooting and monitoring signage system, advertisement presentation systems . Technical support for meeting rooms at airtel Corporate office, integrated with Projector, Audio System, AV switcher, Polycom Video Conferencing System, Crestron processor etc. Operating Polycom telepresence system as well. Attending calls at Client places as well related to A/V & Video conferencing Show less

• 

  Barclays

  Oct 2012 - Apr 2015

  AV Engineer

  • Maintenance and troubleshooting of AV/VC equipments, Monitoring Display, signage systems and VC calls. • Coordination with Facility team, AV related product vendors, department for project and service related to AV work.• Assisting the global users to VC booking through online meeting room booking system• Coordinating and assisting end-users users for global VC Town Hall Events, VIP VC booking request.• Working on Service Now incident management, Change management.• Hands-on with Life-Size, Polycom, Cisco codec, CUVA desktop unit and teleprasence. • Working with video conferencing codec and coordinating with global VC bridging team and End Users• Local support on VC calls during a broadcasting event, Q&A session, VVIP events and Town halls.• Taking care of AV VC, training rooms integrated with Projector, Audio System, AV switcher, Video Conferencing System, Crestron Touch Panel, Processor Light Controller Room booking system etc.• Supporting the VC broadcasting event and display the event live on all floor TV screens.• Managing the TV head-end system, remotely play the content on floor TV screens, manage the centralized Digi Show system, upload and manage the content to be played over floor TV screens on demand user requirement. Show less

• 

  Astreya

  Apr 2015 - now

  Develop, adopt and deliver the best practice service levels for the AV Team➢ Induct, train and mentor the backfill cover technicians➢ Leading the onsite technicians to deliver excellent services to the client.➢ AV space asset management.➢ Run reports to determine malfunctions that continue to occur. Ensure that all occurring faults andmalfunctions have been properly cataloged and escalated.➢ Liaise with onsite tech team on a daily basis regarding open ticket items➢ Provide technical assistance and support for incoming queries and issues relating to AV space➢ Ensure all VC rooms and event spaces are maintained in good working order.➢ Plan and execute internal live events, All Hands and Town hall etc.➢ Gather event requirements from host/requester to understand the setup, perform necessory inspection andcarry out the dry run before the actual event to make sure smooth kick off.➢ Coordinate with different stakeholders, support team, vendors and external agencies to ensure that teamsare aligned well.➢ Monitor and track India office open issues, assist onsite techs on break fix.➢ Analysis, evaluation of existing services/technologies as well as the recommendation of additions,improvements, and changes in AV services➢ Troubleshoot and deep dive AV issues, monitoring and resolving via ticket, incident management system.➢ Remote support, problem management and Root cause analysis for fleetwide issues/problematic rooms forAPAC offices.➢ Escalate issues related with software release/bugs to the core engineering team.➢ Coordination with deployment team for new builds and room refreshes and act as the liaison between Googleand outside integrators➢ POC for the India AV operation and UAT post project delivery by the deployment team➢ Work on action items to track and follow up on requirements, challenges, policy updates.➢ Verifying the new building AV installation standard, Quality acceptance, Commissioning and handover. Show less Monitoring the Google AV/VC supporting GUTS and BUGS ticketing system to track and fix the issues.Working on windows, Mac and linux platform, provide Level 3 support for Google office AV infrastructure.Support remote offices and fix AV issues remotely within APAC region, Providing trainings to new joiners.Handing and support high profile events, Assist users with setup during events.Coordinating with different stockholder and escalate issues to next level in order to get the solution faster.Preparing status report and action items to ensure to close issues within appropriate timeline. Prepare database for projects work plan and work with various teams to complete projects as soon as possible. Planning, implementing, configuring, optimizing and troubleshooting of Google Video Conferencing (GVC). Taking care for various model’s used for Google Video Conferencing 2X, 4X, 10x, 20x, Techtalk and Mod-Techtalks. Maintaining inventory for all VC and GVC Infrastructures. Taking care of day to day video conferencing operations like VC and GVC related issues and user support. Installing and configuring Software based Desktop VC’s such as Hotrod, Phonebooths, Google video conference codec. Familiar with Crestron DMPS, Q-sys audio processors, Lightware matrix switcher device and applications. Worked on Tandberg Management Suite and on H.323 and H.320 Networks. Experience working with culturally diverse teams / vendors across a global geographic footprint. Show less

  • AV SME for Google

    Mar 2019 - now

  • AV Tech II for Google

    Oct 2016 - Feb 2019

  • AV Tech l for Google

    Apr 2015 - Sept 2016