Sanaria Mushir

Experience

• 

  Dnata

  Nov 2022 - now

  Travel Consultant

  - Provide Customer service over the phone, email and life-chat.- Ensuring that all forms of contact with the customer are handled quickly and efficiently whilst achieving and exceeding service & sales performance targets against key performance indicators- Handle customer queries and after-sales requests needs and requirements, ensuring all complaints & queries are dealt with within our minimum service level agreements- Work collaboratively with all business units to improve efficiencies and the delivery of high service quality levels for optimal customer experience- Contribute towards your own personal development by keeping up-to-date with our Product offering, new additions and changes to the portfolio.- Have an ability to form valuable relationships with our customers whilst leveraging our brand values to ensure repeat business.- Have an ability to interact and effectively communicate with a host of third party suppliers in order to complete a sale or service requirement for our customers.- Have an ability to piece together an itinerary of twin or multi Centres and/or sell from ready-made product banks to ensure sales KPIs are achieved.- Have the agility and business sense to deal with sudden disruptions such as Force Majeure or other type of crisis situations including, but not limited to cancellation situations pre or post departure.- Be able to multi-task in a fast-paced Sales and Service environment. عرض أقل