Premkumar Bharani

Premkumar Bharani

System Administrator

Followers of Premkumar Bharani6000 followers
location of Premkumar BharaniBengaluru, Karnataka, India

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  • Timeline

  • Skills

    Ansible
    Architecture
    Argo cd
    Aws bedrock
    AWX Project
    Cisco Networking
    Continuous Integration and Continuous Delivery (CI/CD)
    Domain Name System (DNS)
    Huawei cloud
    IT Infrastructure Management
    Linux System Administration
    Networking
    Ruckus wireless
    ServiceNow
    ServiceNow Administration
    Splunk
    System Administration
    Vertex AI
    Virtual Smartzone
    Windows Server
  • About me

    15+ years of Experience in IT, out of which 4years of Experience Support Delivery, Support operations, driving Customer Satisfaction, and people management in Enterprise Technical Support. Experience in managing highly skilled and diverse teams. Strong management skills in strategic planning, customer SAT, and escalations management. Manage work-force across multiple domains & geography Manage high business impacting customer issues Decisive & result-oriented with proven skills in developing strong and successful customer service programs Spearheading operational improvements to increase service offering, productivity and reduce costs. Experience in planning and designing Business Continuity Plans. Operational Excellence through Key Performance Metrics and Focus on Talent Retention and Development. Technical & Customer Support Support/Service Operations Management Customer Satisfaction Strategic Planning & Execution Leadership & Team Building Loves Challenges, Dynamic thinking, Passionate, Committed, Reliable, Fast Learner Open-minded and flexible

  • Education

    • Anna University Chennai

      2008 - 2012
      B.tech IT Information Technology 60
    • University of Madras

      2006 - 2008
      High School Diploma Information Technology 79
  • Experience

    • Kapital pharma

      Apr 2012 - May 2013
      System Administrator
    • Atria convergence technologies

      May 2013 - Apr 2016
      Technical Support Staff
    • Accenture in India

      Apr 2016 - May 2017
      Subject Matter Expert
    • Ruckus Networks

      May 2017 - Jun 2018
      Technical Support Engineer
    • Huawei

      Jun 2018 - May 2022
      Technical Support Manager
    • Insight Solutions

      May 2022 - now
      Sr.Cloud and Devops Technical Lead
  • Licenses & Certifications

    • Microsoft Certified Azure Solutions Architect Expert

      Microsoft
      Nov 2022
    • Terraform associate

      HashiCorp
      Feb 2023
    • Google Cloud Certified Professional Cloud Architect

      Google
      Sept 2023
    • Microsoft Certified Solutions Associate: Linux on Azure

      Microsoft
    • Amazon Web Services Solutions Architect - Professional

      Amazon Web Services (AWS)
      Jan 2023
    • Certified Kubernetes administrator

      The Linux Foundation
      Oct 2022
    • Microsoft Certified: DevOps Engineer Expert

      Microsoft