Premkumar Bharani

About me

15+ years of Experience in IT, out of which 4years of Experience Support Delivery, Support operations, driving Customer Satisfaction, and people management in Enterprise Technical Support. Experience in managing highly skilled and diverse teams. Strong management skills in strategic planning, customer SAT, and escalations management. Manage work-force across multiple domains & geography Manage high business impacting customer issues Decisive & result-oriented with proven skills in developing strong and successful customer service programs Spearheading operational improvements to increase service offering, productivity and reduce costs. Experience in planning and designing Business Continuity Plans. Operational Excellence through Key Performance Metrics and Focus on Talent Retention and Development. Technical & Customer Support Support/Service Operations Management Customer Satisfaction Strategic Planning & Execution Leadership & Team Building Loves Challenges, Dynamic thinking, Passionate, Committed, Reliable, Fast Learner Open-minded and flexible