Naresh Dhoodhi Ravikumar

Experience

• 

  Heartland Information Services

  Aug 2003 - Nov 2010

  • Oversee the entire shift/floor with 500 plus employees working for multiple hospitals• Handling all the administrative responsibilities including Shift roasters, leaves, etc.• Responsible for overall performance of the team in terms of achieving productivity and quality standards.• Improvement in productivity standards and quality delivery standards within a short span of time.• Ensuring the shift meets the ISO qualitative objective in all areas of operations.• Ensuring the shift maintains HIPAA compliance.• Ensuring Quality Awareness is being cascaded to all employees.• Handling queries of the team.• Ensure sufficient manpower to handle the client volume.• Maintain discipline on the floor.• Assists TLs in preparing their developmental plans for their teams as a Shift In-Charge.• Monitor and responsible for 15 TLs operational performance• Conduct weekly meetings to ensure open communication and provide an action plan to address issues/concerns raised.• Ensures achievement of targets/SLAs by each of the teams. • Catering to Client requirement and client calls.• Workflow management.• Hands on experience in Service Delivery.• Effective dissemination of feedbacks/ updates.• Conducting Continuous Education Programs (CEPs).• Handling calls/queries between Toledo, USA and Indian Operations.• Handling Client Calls and Internal Conference Calls. Show less

  • Production & Quality Supervisor - Floor Supervisor

    Jun 2009 - Nov 2010

  • Team Lead

    Apr 2005 - May 2009

  • Medical Transcriptionist/Quality Analyst

    Feb 2004 - Mar 2005

  • Mastering Medical Transcription Training

    Aug 2003 - Jan 2004
• 

  HGS - Hinduja Global Solutions

  Dec 2010 - Jan 2022

  Big Picture Perspective:• Transition Planning and Coordination• Identifying Value additions and Project Improvement InitiativesBusiness Acumen:• Project Performance reporting as per the client requirements• Adherence to company policies• Project Metrics review with the senior management and the team• Co-ordinate on Project Quality requirements• ISO, HIPAA, & SAS 70 compliance.• BCP-DRC testing and implementation.Planning & Organizing:• Creating Growth Path/Succession Planning for the project• Effective Resource UtilizationDirecting & Monitoring• Define and review KRA of Team Leads• Manages day to day Operations.• Control Absenteeism and Attrition in the Organization.Accountability• Timely reporting of deliverables like Performance Incentive, Internal Dashboards.• Attend to Project Escalation and provide effective solutions• Attend to Client calls, Status Meeting and Client Feedback.• Review and Regulate SOPProblem Solving & Decision making• Is able to identify problems and take decisions independently• Provides solutions to individual and project related issuesRelationship Building• Coordinating with the client on project related issues and updates.Passion for excellence• Driving Perfect Service• Driving Formula one and other Developmental Programs for the team• Identifying, recommending and implementing ways to increase the productivity and the quality of the team.• Awareness and effective implementation of ESCM - E-Sourcing Capability Model.Managing Self• Identify and participate in training / developmental programs.Inspiring Others / Managing Teams• Coaches and mentors Team Leads • Hiring as per the Project requirements• Conducting Performance Appraisals, making recommendation to the Higher Management. • Works with Cross-Functional Teams to ensure that both internal and external customers’ needs are met. Show less

  • Assistant General Manager Operations

    Apr 2021 - Jan 2022

  • Sr. Manager - Operations (Offshore Service Delivery)

    Apr 2018 - Mar 2021

  • Manager - Operations (Offshore Service Delivery)

    Apr 2015 - Mar 2018

  • Deputy Operations Manager

    Apr 2013 - Mar 2015

  • Asst Operations Manager

    Dec 2010 - Mar 2013
• 

  Sagility

  Jan 2022 - now

  Offshore & Nearshore Service Delivery ResponsibilityStrategic Business Planning & ExecutionManage Operations for Large workforce and work with global leaders/shared servicesPeople Capability & DevelopmentManage budgets & Margins (P&L Financials)Consulting role for new business opportunitiesCo-ordinate with Clinical & Coding COEs and leverage Practice leaders for new transitionsOverall Responsibility of Multiple Accounts and Client ManagementIdentify Automation opportunities and execute the same with Business Transformation team Show less

  • Deputy General Manager Operations

    Jan 2023 - now

  • Assistant General Manager Operations

    Jan 2022 - Dec 2022