Gurpreet Kaur

Experience

• 

  YS Group of Institutes

  Jul 2016 - Dec 2019

  Computer Teacher

  Responsibilities • Worked as Cluster Head (2018-2019).• Organizing Team meetings and handling all queries.• Liaising with internal external stakeholder for specific requirements.• Organized Events Like Science Festivals, and other Academic Events to promote Real world Learning.• Annual Event report preparations and presentations.• Mid-semester presentations for next term plans.Achievement and contributions• Received Award “Outstanding performance, superior dedication and positive attitude” Red Carpet -2017.• Received Award “Exemplary Performance and Team commitment” Red Carpet- 2018.• Received Award “Innovative Teaching in Technology” Drona Award-2019. Show less

• 

  OTR

  Sept 2020 - May 2023

  Customer Service Representative | D365 F&O Front end user

  Customer Service and POS Operations: • Processed sales transactions, refunds, and exchanges using Dynamics 365 F&O Cloud POS.Inventory Management: • Managed inventory levels and stock adjustments.Technical Troubleshooting: • Resolved complex POS-related issues.User Training and Support: • Trained new employees on Cloud POS features and best practices.• Provided ongoing support and troubleshooting assistance to colleagues. Performance Analysis and Optimization: • Generated sales reports and analyzed performance metrics. System Testing and Implementation: • Assisted with testing and implementation of new Cloud POS features. Show less

• 

  Mobo Group

  Aug 2021 - Nov 2021

  Business Analyst

  #Reviewed existing business processes and ICT environment of the organization against the requirements of ISO27001 in reference to meeting the Essential Eight Security Control requirements that the government Department of Education Skills and Employment with regards to meeting their cyber security requirement for delivery of the Disability Employment Services (DES) program.#Worked to complete the Statement of Applicability (SoA) which is a detailed checklist and to plan mitigation strategies and actions for any areas of cyber risk.#Reviewed existing policies and procedures and where necessary drafted new policies and procedures working with staff to meet the Essential Eight Security Control model and satisfy the departments Right Fit For Risk.#Liaised with internal and external stakeholder to establish a clear road map and action plan to deliver on the objectives of satisfying the DESE Essential 8 Right Fit for Risk requirements.# Proved A successful Project in meeting the Requirement of Organization to tender for the year 2022. Show less

• 

  Deloitte

  Jul 2023 - Jul 2024

  Analyst | Emerging ERP | Microsoft Dynamics 365 - Finance & Operations

  • Actively participated in all D365 project phases, from the initial phase of requirement gathering to detailed design discussions, ensuring understanding of client needs and system functionalities.• Supported the pricing engine team o Jointly capturing their functional requirements during the early stages of the project.o Contributed to the detailed design documentation.o Contributed to the team in planning phases to develop a Plan on a Page(PoaP) that outlined the timeline and key milestones.• Supported Azure DevOps implementation by creating test cases for all the extensions and integrations within various D365 modules.• Developed and executed end-to-end test plans for D365 modules (e.g., Product Master, Procurement, Inventory, Retail) ensuring seamless data flow and functionality• Conducted comprehensive user acceptance testing (UAT) of D365 functionalities across various modules.• Leveraged technical background to effectively collaborate with the development teams during troubleshooting and system enhancement processes for D365 implementations.• Supported system configuration tasks by utilizing and updating configuration workbooks within D365. • Supported the data migration team by gaining exposure to D365 data migration activities.• Contributed to sprint reviews by presenting progress on assigned tasks and collaborating on team reports within Azure DevOps.• Contributed to the development of comprehensive training materials for D365, ensuring a clear understanding of technical processes across various modules. Show less

• 

  HCLTech

  Jul 2024 - Nov 2024

  D365 F&O Project Lead

  • System Administration: Advanced troubleshooting, user account management, SOP creation, and technical support.• System Configuration & Monitoring: Configuration updates, incident management, and system monitoring.• Project Management & Collaboration: Test case creation, work item management, reporting, and team collaboration.