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Katja Grönmark

Katja Grönmark

Seasonal employee

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location of Katja GrönmarkVantaa, Uusimaa, Finland

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  • Timeline

  • About me

    Cargo Office Supervisor at Finnair Cargo Oy

  • Education

    • HELIA polytechnic in Porvoo

      1998 - 2001
      Bachelor of Business Administration (BBA)

      Thesis: Dangerous goods in air transportation

    • Amiedu, Vantaa

      2011 - 2011
      Specialist Qualification in Foreign Trade International trade (1/2)

      Studies included online studying, attended lessons of cultures and communication/China, jurisprudence and contracts, business planning, the basics of Chinese language and a network trip to Guanqzhou Fair.

    • Commercial school in Kerava

      1996 - 1998
      Business Administration Vocational Qualification in Business and Administration

      Optional studies: International trade and logisticsThesis: Importing and distributing movies to Finnkino cinemas in Finland

    • High school in Sipoo

      1992 - 1995
      Matriculation examination, graduated

  • Experience

    • Aero-Chef Finland Oy

      Jan 1993 - Jan 1994
      Seasonal employee

      Worked as seasonal employee at the packing department. Duties packing and utensil handling.

    • Talman laskettelurinne - Ski slope at Talma

      Jan 1994 - Jan 1996
      Seasonal employee

      Worked as seasonal employee at the customer service and cuisine. Duties as cashier and preparing meal in the kitchen.

    • Finnair Catering Oy

      Jan 1995 - Jan 1999
      Seasonal employee

      Worked as seasonal employee at packing department. Packing food trays ready for the flight passengers.

    • Finnair Cargo

      May 2000 - Apr 2021

      Support & development function. Versatile duties include e.g training others, IT system testing, supporting operational organization, collective email handling, project work. Cargo operational unit work tasks including airwaybill handling (import and export) as well as checking and transmitting customs messages (ICS/AREX system & ECS/ELEX system and NCTS). Customer service duties via email/tel/f2f. Cashiering. Project team member which aimed for Finnair Cargo new COOL Terminal opening and the new terminal was opened entirely for business in January 2018. Duty supervisor duties for four operational units personnel, change management, rota planning. Manager duties for three teams; Contact center, Claims and Unit load device. Recruiting, tutoring, responsible for whole training procedures within both Cargo company's. Subcontractor process, participated in developing Finnair's idea function, back office work for sales department, new telephone system initialization, work well-being project. Unicef's Change For Good-campaign organizing at Finnair Cargo. Customer service duties via tel/email/f2f, delivering airwaybills (airfreight import and export, domestic and international), updating work instructions for the team and cashier duties.

      • Specialist, Booking Management

        Jan 2018 - Apr 2021

      • Cargo Service Agent

        Aug 2015 - Jan 2018

      • Terminal Office Duty Supervisor

        Dec 2012 - Jul 2015

      • Contact Center Manager

        Oct 2007 - Nov 2012

      • Cargo Officer

        May 2000 - Sept 2007

    • DHL Express

      Mar 2021 - Oct 2021

      • Customs Clearance Frontline Lead

        Apr 2021 - Oct 2021

      • Customs Clearance Advisor

        Mar 2021 - Mar 2021

    • Scanpartners International

      Nov 2021 - Sept 2023
      Cargo Officer

    • Finnair Cargo

      Oct 2023 - now

      • Cargo Office Supervisor

        Jan 2024 - now

      • Cargo Service Agent

        Oct 2023 - Jan 2024

  • Licenses & Certifications