Francesca Duncan

Experience

• 

  Starkey Hearing Technologies

  Sept 1993 - Sept 2002

  · Responsible for performing data entry of all payments and applying payments to specific accounts, filing, scan check remittances, answering phones and responding to internal and external customers’ inquiries regarding payments and credits. · Completed high volume month end reconciliations with a high degree of accuracy

  • Cash Application Associate

    Jul 1996 - Sept 2002

  • Shipping Clerk

    Sept 1993 - Jul 1996
• 

  Starkey Hearing

  Oct 2002 - now

  As a member of Starkey's IT Leadership team, I support the CIO and a staff of 6 Directors, 8 Managers, Global Service Desk, and Global Service Delivery Team. Highlights:· Assisted with onboarding Microsoft SharePoint as Starkey’s primary collaboration tool· Conducted manual software testing on Starkey’s flagship applications suite· Acted as Project Coordinator to update project schedules and track tasks in Microsoft Project · Supported Vice President of Software Engineering and Vice President of Hearing Research and Technology and staff· Transitioned all departments in my perview from paper to electronic filing · Maintained Starkey’s Research Library· Assisted the Research group with scheduling patients and lab space

  • IT Delivery Manager

    Apr 2023 - now

  • Senior Executive Assistant

    Jan 2022 - May 2023

  • Executive Assistant, IT

    Jan 2010 - Feb 2022

  • Executive Assistant, Software Engineering

    Jan 2003 - Jan 2010

  • Administrative Assistant - Software Engineering and Hearing Research & Technology

    Oct 2002 - Oct 2003