Aliasger Mandsaurwala

Experience

• 

  Amazon

  Aug 2017 - Dec 2018

  Customer Service Associate

  - Responsible for ensuring customer satisfaction by handling questions related to the shopping via chat. - Resolved customer email requests for assistance related to the Amazon shopping. - Arranged resolution of customer support issues that can’t be resolved by first line support. - Ensured all customer communications are professional, accurate, and timely. - Resolved requests related to billing and account issues, and some technical assistance. - Have worked in a team where we used to detect abusers who were involved in fraud shopping and used take compensation. Show less

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  WNS

  Jun 2019 - Sept 2020

  Senior Associate

  - Order Processing Specialist Tier II Agent working on bookings received On daily basis and completing them - Contacting Airline/Partners to remove any issue in the booking- Handling Critical Ticketing Scenarios- Toll Gating cases performed by the agents to rectify errors and financial impacts and fixing them- Collecting data and preparing reports of the toll gated cases

• 

  Liberty Computer System LLC

  Sept 2020 - Oct 2021

  Project Coordinator

  Checking requirement of clients and assigning engineers as per need.Handling big projects like CCTV Installation, Network Cabling, Office Setup, andassign Electrician and Engineer accordinglyCoordinate with Purchase Team and arrange material for Projects.Handling walk-in customers for Laptop repairing, Software Installation andAccessories.Keeping track of available stock

• 

  Focus Softnet

  Nov 2021 - now

  Technical Support Consultant

  • Managing 65+ client accounts in a specific territory, providing expert Front End Support for ERP and CRM software post-implementation.• Collaborated with the development team to enhance product stability by resolving issues stemming from software patches.• Facilitated client upgrades to latest software versions, driving product evolution and revenue growth through showcasing new Reports and Print Layouts.