Rasoga Samarasinghe, MS

Experience

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  Winona State University

  Aug 2013 - Jul 2016

  Implemented effective marketing strategies to establish promotional resources and recruitment plans.• Facilitated implementation of Admissions Application Process strategy with the Director.• Improved communication through small group meetings, and one on one conversation across the department. Provided academic advising for undeclared students, international students, PSEO students, and entering students, students in transition between majors.• Conducted presentations about college success, and student support services to class of 20 to 30.• Assisted with the coordination and creation of significant marketing plan to promote career events such as Major and Career Exploration Fair, targeted over 500 students, up 170% in 2 years, workshops and club fair. Communicated with diverse students, faculty and staff regarding academic information directly related to student records and the computerized student information system.

  • Marketing Specialist

    Jan 2016 - Jul 2016

  • Graduate Assistant

    May 2014 - Jul 2016

  • Student Support Assistant

    Aug 2013 - May 2014
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  UnitedHealthcare

  Jul 2016 - Jan 2017

  Benefit Advocate
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  Barton Associates Inc.

  Jan 2017 - Jul 2017

  Healthcare Recruiter
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  ANC Education

  Sept 2017 - Dec 2019

  Assistant Manager of Academic and Career Advising
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  Optum

  Feb 2020 - Oct 2022

  Optum Healthcare Advisor/ Survivor Navigating Assistant

  •2022 Health Navigation Operations Excellence Winner •2021 Super Hero Winner•Provided an exceptional service experience when responding to and resolved consumer inquiries and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial accounts and correspondence.• Researched complex issues across multiple databases and worked with support resources to resolve issues and partnered with others to resolve escalated issues.• Owned issues through to resolution on behalf of member and team members in real time or through comprehensive and timely following up with members.• Managed different projects such as Prior Authorization Resolution Team, Nurse Queue, Nurses Celebration, Employee Engagement Committee assignments and met deadlines without supervision, and consistently handled deliverables, acted as a point of communication between team members and leaders.• Provided training assistance to new hires within the team.• Accomplished achievements beyond the initial goal expectation and always contributed to bottom line results while maintaining excellent work standards. Show less

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  UnitedHealth Group

  Oct 2022 - now

  Consumer Analyst