Lola S.

Experience

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  Don Quijote

  Jan 2009 - Jan 2014

  Shop Assistant, gift shop

  - Greeting customers who enter the shop.- Be involved in stock control and management.- Assisting shoppers to find the goods and products they are looking for.- Being responsible for processing cash and card payments.- Stocking shelves with merchandise.- Answering queries from customers.- Dealing with customer refunds.

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  Hammam Al Andalus ,Baños Arabes de Córdoba

  Mar 2014 - Jun 2014

  Internship, receptionist in an Arabic bath, HAMMAN AL-ANDALUS

  - Dealing with bookings by phone, e-mail, letter, fax or face-to-face completing procedures when guests arrive and leave.- Preparing bills and taking payments.- Dealing with special requests from guests (like booking theatre tickets or storing valuable items)answering questions about what the Hamman offers and the surrounding area.- Dealing with complaints or problems.

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  Universidad de Córdoba

  May 2014 - Aug 2014

  COORDINADORA DEL PROGRAMA “SUMMER RESEARCH PROGRAM"

  Preparación y organización de productos culturales para estudiantes de intercambio de USA.Preparation and management of city guides for exchange students from the USA.

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  Net Media Focus GmbH

  Oct 2014 - Dec 2014

  SEO und Service Praktikant

  Website development. Content management. KW Strategy. Link building. Trustmarketing. Reputation 2.0. PR. Business development.-> Featured projects: Happycar

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  SANDEMANs NEW Europe Tours

  Jul 2015 - Jun 2020

  Tour Guide
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  Phone Research Field

  Jan 2017 - Jun 2020

  Mistery Shopper
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  Goodgame Studios

  Mar 2019 - Dec 2021

  Extensive experience in troubleshooting software and hardware problems in the video game industry.Proficient in using customer support software, ticketing systems, and knowledge base tools.Exceptional customer service skills with a focus on empathy, patience, and active listening.Detail-oriented with excellent problem-solving and analytical abilities.Outstanding written and verbal communication skills, adept at conveying technical information in a clear and concise manner.Collaborative team player with the ability to work effectively in cross-functional environments. Show less

  • Customer Support Representative

    Jun 2020 - Dec 2021

  • Junior Customer Support Agent

    Mar 2019 - Jun 2020
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  Toolport GmbH

  Jan 2022 - now

  Sales Manager

  Technical Proficiency: In-depth knowledge of products, services, and technical solutions, enabling effective communication and problem-solving during sales engagements and customer interactions.Customer Engagement: Exceptional interpersonal skills, with a customer-centric approach to building strong relationships, understanding customer needs, and providing tailored solutions.Technical Support: Proficient in diagnosing and troubleshooting technical issues, providing prompt and accurate technical assistance, and ensuring customer satisfaction throughout the support process.Communication and Presentation: Excellent verbal and written communication skills, enabling effective communication of technical concepts to both technical and non-technical audiences. Skilled in delivering persuasive sales presentations and demonstrations.Problem-solving and Adaptability: Strong analytical and critical thinking abilities, coupled with the agility to adapt to changing customer requirements and market dynamics.Team Collaboration: Collaborative team player experienced in working cross-functionally with sales teams, product managers, engineers, and technical support personnel to deliver comprehensive customer solutions.Sales Strategy and Planning: Strategic thinker with the ability to develop sales plans, forecast market trends, identify new business opportunities, and formulate effective sales strategies. Show less