Vijayakumar Kuppusamy

Experience

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  HCL Infosystems Ltd.

  Jun 2006 - Jun 2012

  • Installation and Configuration of Mitel (Ericsson) telephony systems.• Installation and configuration of Tandberg (Cisco), Aethra, Polycom and Radvision video conferencing solutions.• Handling Support Calls within the region and leading the team.• Responsible for planning and execution of new installation (IP-PBX & VC) and upgrade activity like periodic software release upgrade to device solutions.

  • Customer Support Engineer

    Dec 2007 - Jun 2012

  • Customer Engineer Trainee

    Jun 2006 - Nov 2007
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  Blue Harp Technologies Pvt. Ltd.

  Aug 2012 - Nov 2013

  Sr.Customer Support Engineer

  • Installing & Commissioning of Mitel, Cisco, Poly and Vidyo range of products. • Pre-Sales Support for Mitel, Cisco, Poly and Vidyo Products.• Onsite POC/Demo for Mitel, Cisco, Poly and Vidyo Products. • Level 2 Technical Support, Remote Maintenance, Planning the Upgrading & Migrating solutions for Mitel, Cisco, Poly and Vidyo Products. • Incident Management, Ticket/Tag Escalation, Coordination, Completion & Closing Process with Respective OEM’S.• Support new team members in working through induction programme, ensure that they have the necessary Technical knowledge to effectively participate on the team.• Leading the Team & extending the technical support nationally. • Responsible for Planning and execution of new Installations & Innovative activities.• Handled Major corporate, Health Care Clients, and Providing Round the Clock Response. Show less

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  Fakhro Group

  Dec 2013 - May 2015

  ICT Specialist

  • Solution Designing for Mitel & Cisco Products.• Responsible for Country Defense Sector Escalations.• Planning & Executing POC/Demo’s for Cisco and Mitel Collaboration Products.• Preparing Pre-bid queries, estimates and defining technical solutions to proposals (RFP/RFQ/RFI).• 24/7 Support for Critical Government Defense Command Center.• Installation and Configuration of Mitel and Cisco Voice Products.• Ensuring the service delivery and solves the problem on time without any SLA violation.• Planning Upgrade and Migration activity for Mitel and Cisco Collaboration Products. Show less

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  Wipro

  Jun 2015 - Jul 2021

  Senior Project Engineer

  • Solution Designing for Cisco and Polycom Collaboration Products.• Preparing Pre-bid queries, estimates and defining technical solutions to proposals (RFP/RFQ/RFI).• Working with sales team and customer in drafting SOW for requirements.• Helping High Level and Low-Level documents for projects execution team.• Planning Upgrade and Migration activity for Collaboration Products.• Level 2 & 3 Technical Support, Remote maintenance for Cisco and Polycom Products.• Implementing Collaboration & Video Products.• Preparing technical documents and shared the knowledge within the team.• Planning & Executing POC/Demo’s for Cisco and Polycom Products.• Leading the Team & extending the technical support to Global Customers.• Project Management (Kick Off Meetings, Project Execution Plans, Resource Calculation, Execution and Project Status Update with risks and mitigations, Coordination with other stakeholders for dependencies, User Training)• Level 2 & 3 Technical Support, Remote maintenance for Cisco, Mitel and Polycom Products.• Raise change requests to implement or make changes.• Incident Management, Ticket/Tag escalation, coordination, completion & closing process with respective OEM’S. Show less

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  Cognizant

  Jul 2021 - Jun 2023

  Infra Specialist

  • Executing Transition and Transformation projects for Cisco Collaboration products• Taking care of KT sessions with customer and reverse KT for delivery team.• Parallel run, Hyper Care, Escalation Support.• Preparing HLD, LLD, Runbook, SOP, Supporting documents and inventory management docs for the seamless hand off to the delivery team for a smooth transition to steady state support operations. • Support new team members in working through induction program, ensure that they have the necessary knowledge to effectively participate on the team.• Assisting Pre-Sales/Sales team globally with designing, customer presentation, BOM creation and provide support specific to UC & Cloud Video OEMs to which CTS is having capabilities to present.• Effort & resource estimation on need basis for new Migration, transition and operation projects.• Provide technical design assistance and consultation on UC & Video products to B2B and B2P, direct sales and channel partner, distributor across globally.• Identify customer opportunity and analyses customer requirements based on bid documents (RFP/RFQ/RFI), also preparing response of RFPs and SoW for managed and transformation services for UC and Video products.• Responding to product or design queries raised by customers and interact direct/indirectly with customer on their requirement basis to present CTS capabilities on UC and Video and its integrating applications.• Help Sales team in finalizing the best and optimized solution considering the respective competitors and keeping in mind customer requirements.• Building competitive strategy for the account teams by identifying key value features of the offered solution.• Deliverables include preparing proposals for Account Managers, BOM, Compliance statement, Competitive analysis, quotes and customer presentation.• Technically explain partner or customer with the solutions and provide solution which meets their requirements. Show less

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  HCLTech

  Jun 2023 - now

  Consultant