Karlo Angelo Alamares

Karlo Angelo Alamares

Telephone Service Representative

Followers of Karlo Angelo Alamares388 followers
location of Karlo Angelo AlamaresSorsogon City, Bicol Region, Philippines

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  • Timeline

  • About me

    Founder at 247VirtualAgent.com

  • Education

    • Jose Rizal University – LawMandaluyong City

      2009 - 2010
      Bachelor of Laws (LL.B.) Law
    • Bicol University

      1999 - 2003
      AB Political Science
  • Experience

    • APAC Customer Services Inc, Northgate Cyberzone Alabang

      Nov 2003 - Oct 2005
      Telephone Service Representative

      Offering cable subscription(Comcast) and credit card insurance(HSBC) for North American customers.

    • BORA, ABS-CBN

      Feb 2005 - Feb 2006
      Contributing Writer

      Conceptualize storylines and write scripts for a show to be aired weekly.

    • OSRP,LLC Shaw Blvd Mandaluyong City

      Jan 2006 - Jun 2006
      Customer Service Representative/Account Executive

      Handling customer service issues including order taking for PC Mall Inc and its subsidiaries with focus on computer and computer related products. (www.pcmall.com, www.macmall.com, www.onsale.com ).

    • PCM

      Feb 2006 - Nov 2009
      Customer Service Supervisor

      In-charged of level 3 escalation for customer issues responding via email andcalls.- Constant monitoring of websites with customer’s feedback posted for PC Mall Incand its subsidiaries. (www.pcmall.com, www.macmall.com, www.onsale.com ).- Restructuring call process and quality for representatives.- Over-all in-charge of pre and post warranty registration and information.- Directly reporting to the General Manager and Vice-President.

    • Equinox Virtual Solutions Inc.

      Jan 2011 - Jul 2014
      CEO

      Manage day to day operation of the the call center which currently offers;- Telemarketing- Customer Service- Virtual Assistance- Lead Generation- Data Entry - Proof Reading

    • Fundiveasia

      Sept 2013 - Jan 2014
      Managing Partner
    • Mobile Lab Business Solutions Inc

      Feb 2014 - Jan 2016
      CEO
    • MyDivisoria PH

      Oct 2015 - now
      Founder

      MyDivisoria PH is a social commerce company that aims to decentralize e-commerce by using the power of the crowd for payments and distribution.

    • 24/7 Virtual Agent Philippines

      Jan 2018 - now
      Founder

      After our successful exit with Equinox Virtual Solutions Inc., the founder launched 247VirtualAgent. Another Business Process Outsourcing company focused on supporting startup and established E-commerce companies. Specializing in the following services:- Web Research- E-commerce Support- Live Chat- Clickfunnels- BuilderAll- Chat Bots- Amazon FBA Support- Article Writing- Transcription

  • Licenses & Certifications