Karlo Angelo Alamares

Experience

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  APAC Customer Services Inc, Northgate Cyberzone Alabang

  Nov 2003 - Oct 2005

  Telephone Service Representative

  Offering cable subscription(Comcast) and credit card insurance(HSBC) for North American customers.

• 

  BORA, ABS-CBN

  Feb 2005 - Feb 2006

  Contributing Writer

  Conceptualize storylines and write scripts for a show to be aired weekly.

• 

  OSRP,LLC Shaw Blvd Mandaluyong City

  Jan 2006 - Jun 2006

  Customer Service Representative/Account Executive

  Handling customer service issues including order taking for PC Mall Inc and its subsidiaries with focus on computer and computer related products. (www.pcmall.com, www.macmall.com, www.onsale.com ).

• 

  PCM

  Feb 2006 - Nov 2009

  Customer Service Supervisor

  In-charged of level 3 escalation for customer issues responding via email andcalls.- Constant monitoring of websites with customer’s feedback posted for PC Mall Incand its subsidiaries. (www.pcmall.com, www.macmall.com, www.onsale.com ).- Restructuring call process and quality for representatives.- Over-all in-charge of pre and post warranty registration and information.- Directly reporting to the General Manager and Vice-President.

• 

  Equinox Virtual Solutions Inc.

  Jan 2011 - Jul 2014

  CEO

  Manage day to day operation of the the call center which currently offers;- Telemarketing- Customer Service- Virtual Assistance- Lead Generation- Data Entry - Proof Reading

• 

  Fundiveasia

  Sept 2013 - Jan 2014

  Managing Partner
• 

  Mobile Lab Business Solutions Inc

  Feb 2014 - Jan 2016

  CEO
• 

  MyDivisoria PH

  Oct 2015 - now

  Founder

  MyDivisoria PH is a social commerce company that aims to decentralize e-commerce by using the power of the crowd for payments and distribution.

• 

  24/7 Virtual Agent Philippines

  Jan 2018 - now

  Founder

  After our successful exit with Equinox Virtual Solutions Inc., the founder launched 247VirtualAgent. Another Business Process Outsourcing company focused on supporting startup and established E-commerce companies. Specializing in the following services:- Web Research- E-commerce Support- Live Chat- Clickfunnels- BuilderAll- Chat Bots- Amazon FBA Support- Article Writing- Transcription