Farah Putri

Experience

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  PT. Choice Management Consultants

  Nov 2007 - Jun 2008

  Executive Search | Customer Success

  Leading executive recruitment processes, I delivered top candidates through targeted outreach and a deep understanding of client needs. I helped support client satisfaction, improve retention, and strengthen long-term relationships.

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  British Council

  Mar 2009 - Aug 2009

  Technical Consultant

  Delivering the School Leadership Program across Indonesia was about more than just training – it was about creating meaningful impact.I managed Training of Trainers sessions for high school headmasters, working closely with implementing partners to ensure each session ran smoothly and aligned with program goals. After the training, I focused on what mattered most: listening. By gathering feedback, analyzing insights, and measuring outcomes, I identified opportunities for improvement and demonstrated clear value to stakeholders. Show less

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  Kantar

  Oct 2009 - Nov 2012

  Senior Research Executive | Research Analyst & Customer Success

  In a research and account management role, managing client relationships meant understanding their goals and delivering solutions on time and within budget. Beyond project delivery, feedback was actively gathered to monitor engagement and identify areas for improvement. These insights were used to refine services & products, consistently adding value and building client confidence throughout the process. ____________📋 End clients : Technology, Media, Electronics, International Development, International Charity, FMCG, Healthcare Show less

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  Fieldwork Bright

  Dec 2012 - now

  Independent Qualitative Moderator | Customer Success

  Independent qualitative moderator specializing in B2B project, tech clients, and hard-to-reach research.____________📋 End clients : Technology, Energy, FMCG, Hospitality, Airline, Healthcare

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  Human8

  Feb 2014 - now

  Community Manager & Analyst | Customer Success

  Creating a space where people feel seen, heard, and valued takes empathy, emotional intelligence, and thoughtful strategy. As a community builder, manager, and online community researcher, I focus on building inclusive environments that encourage open, meaningful conversations. By fostering trust, participants feel comfortable sharing their authentic thoughts, leading to insights that go deeper than surface-level discussions.____________📋 End client : Technology, FMCG, Media, Electronics, Hospitality, Airline, Healthcare Show less

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  InsightAsia

  Jan 2016 - Apr 2018

  Research Manager, Analyst & Customer Success

  Strategic communication, proactive problem-solving, and a client-first approach were key to driving continued business success. Focusing on building strong, long-term client relationships, I ensured their goals and challenges remained at the center of my work. Throughout each project, I stayed closely engaged with clients – anticipating their needs, addressing concerns proactively, and ensuring they gained clear value from the solutions provided. By consistently delivering results that aligned with their expectations, I cultivated trust and loyalty, strengthening partnerships over time. ____________📋 End clients : Technology, Hospitality, Hotel, Electronics, Social Media, FMCG (Personal Care) Show less

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  Love Frankie

  Nov 2018 - May 2023

  Communication Research | Media Reputation Management | Customer Success

  Working with non-profits & social impact projects for Diversity, Inclusion, and Belonging (DIB/DEI) project objectives, I helped transform their online campaigns by creating strategic content that was educational, trend-driven, and conversational. This approach strengthened social media engagement and built deeper audience connections.To support their efforts, I introduced a B2B online listening tool and trained internal teams to use it effectively for more targeted and strategic campaigns.By monitoring online conversations, I delivered quarterly sentiment reports filled with actionable insights. These reports helped organizations connect with youth audiences and macro influencers on critical issues like mental health, elections, and hate speech. ____________📋 End clients : Technology, Non Profit, Media, International Development, Social Impact Show less

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  Wannasome

  Dec 2020 - Feb 2022

  Creative Lead & Customer Success

  My role combined strategic problem-solving with a customer-first mindset to deliver results.I focused on delivering a seamless customer experience by resolving inquiries promptly, addressing challenges with care, and ensuring users felt supported at every step. This hands-on approach improved satisfaction, strengthened trust, and boosted customer retention.

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  Learn with Farah

  May 2024 - now

  Remote Work Career Advisor, Client Success, & Content Creator

  I help people land their dream remote job.I also with work with remote workers to navigate. career challenges, build confidence, and define success on their own terms - growing a total following of 30,000 on Twitter, Threads, and Instagram.These communities are hubs for sharing insights, resources, and encouragement, helping remote workers thrive in their careers.

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  Yellow Ink

  May 2024 - now

  B2B Content Strategist, B2B Writer | Customer Success

  I ghostwrite LinkedIn company's page account and weekly newsletters/blogs, for Educators, SaaS and AI leaders, focusing about thought leadership.DM me to work together.