Isma Syafry Judin

Experience

• 

  Sabah State Computer Services Department

  Apr 2006 - Apr 2011

  Head of Multimedia Developement

  • Successfully pioneered the creation and then lead The Multimedia Technology Division at the Department of Computer Services for the State of Sabah, Malaysia• Implemented and manages successful multimedia projects for state and national events in Sabah, Malaysia.

• 

  Ministry of Local Government and Housing, Sabah

  Apr 2011 - Jul 2017

  Head Of Information Technology

  • Implemented and managed successful IT projects (Upgrading Network and Hardware, Online Collection System and E-Payment) to help raise the arrears collection and revenues at all 23 Local Councils in the State of Sabah, Malaysia.• Helped The Ministry to improve and replace business processes through IT in order to increase efficiency and productivity and able to meet rapidly changing public demands and needs, adding value to existing services and increase the perceived value of the public. Tunjukkan kurang

• 

  Sabah State Computer Services Department

  Jul 2017 - Jul 2019

  Head - Lahad Datu Branch

  • Implemented and managed IT Projects in 3 Districts (Lahad Datu, Kinabatangan and Tungku) for The Sabah State Government, Malaysia. • Introduced new ideas which has help improved the business processes in developing new and improved products (Apps) to better serve the public, increased efficiency and most importantly, improve services.

• 

  Sabah State Computer Services Department (HQ)

  Jul 2019 - Jan 2021

  Head of Training & Competency

  • Implemented Compentency Based Training to improve the quality of products and services, at the same time strengthening the communications between management, employees and customers.

• 

  Sabah State Water Department

  Jan 2021 - Jan 2024

  Chief Assistant Director - Info Tech Branch

  • Implemented new innovation through Digitalization, Mobile Application (MyJANS) and Big Data Analytics to improve the organization's production, revenue collection and quality of customer service.

• 

  Sabah State Computer Service Department

  Jan 2024 - now

  Chief Assistant Director - Big Data & Info Sharing Division

  Implementing new innovation through Emerging Technology, Big Data Analytics, Blockchain, AI & ML to improve The Quality of Customer Service to the public and Sabah's Revenue Collections.