Kayleen Natasha Nanan Deonarine

Experience

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  McDonald's Corporation

  May 1989 - Sept 1997

  Assistant Manager

  •Provide Customer Service•Assistant Manger of Mc Donald’s Sky Dome •Open and Closed Store•Account of Daily Sales•Balances Cash Registers•Make and Maintain Employees Schedules •Plan and carry out Monthly Social Events for Employees

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  Deaf Defying Sound

  Oct 1990 - Oct 2019

  Controller

  Manage the Daily Operations; Sales, Customer Service, Installation, Inventory Management off 3 locations.Ensure superior customer service operations, develop and maintain performance metrics, track patterns in sales, innovation and technology and shipment which translates savings opportunities, ensuring business growth and customer satisfaction.Job Description Ensure DDS Sales and Customer Service Reps. Manage timely and appropriately customer inquiries,issues,manual keying of orders, order compliance, order rushes and availability. Utilize strategic thinking and business knowledge to prioritize work to ensure meeting the highest level of customer satisfaction.Assist Installers with IT support thru vendors assistance. Communicate with sales team, installation team on the pro’s and con’s. Business meeting ounce a month implementation of new products,advertising ad’s. Get feedback information on sales, products, and employees ideas.Leadership BehavioursDRIVE INNOVATION: Generate new or unique solutions and embrace new ideas that help sustain business growth. Deliver results, creating value to the DDS brand. Develop others, participate in local school co-op learning program to assist in young mind growth, developing of self confidence to achieve their full potential.Growth BehavioursGROWTH MINDSET: Demonstrates curiosity. Think outside of the box. Welcome failure as an opportunity for learning.SMART RISK: Makes bold calculated decisions/ recommendations.EXTERNALLY FOCUSED: Understand the impact and performance standards of my work ethics and decision making.PERFORMANCE DRIVEN AND ACCOUNTABILITY: Has high performance standards. Outperforms my peers.FAST/AGILE: Removes barriers to move faster and improve on self. Experiments and adapts. Thrives under pressure and fast pace.EMPOWERED: Offers solutions instead of problems. Challenges the status quo. Show less

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  Walmart

  Feb 2003 - Aug 2014

  Customer Relations

  Address incoming customer calls, letters, surveys and e-mailsLog & maintain all customer calls, letters and e-mails in the databaseAddress customer issues & concerns to ensure that satisfactory resolution is achieved in a timely fashionAddress incoming calls, letters and e-mails from Walmart customers and Sam's MembersLog all calls, letters and e-mails into the Remedy databaseWork closely with all areas of the business i.e. stores, buyers, vendors, replenishment, marketing….Be able to address customer complaints by written correspondenceAct as liaison between merchandising, operations, marketing and customersAssist internal and external customers (associates, managers, and buyers) with customer service opportunitiesProviding continuous follow up to the customerPrepare and maintain weekly and monthly departmental reports that speak to the businessEnsure that the 48 hour Service Standard is maintained in the process of resolutionStrong Team PlayerAble to deal with upset/irate customers in a calm mannerAble to handle and diffuse stressStrong decision making skillsStrong organizational skills and the ability to prioritize. Able to adapt to changing prioritiesRespect customer confidentialityAutonomous, but enjoys a team environmentIntermediate knowledge of Word, Excel, and OutlookSelf-starter with flexibility to meet challenging priorities while adhering to departmental deadlines Substantial attention to detail Understands the importance of providing Customer Satisfaction at all timesAmend and create new procedures to ensure customer satisfaction.Train new Associates, educated /directors and manager the roll of Customer Relations Show less

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  Sam's Club

  Oct 2006 - Feb 2009

  Walmart Canada Head Office

  Promote SAM’S CLUB Membership Program to Partner CompaniesWork with Club’s Marketing Team to increase Advantage Field Membership and improve Membership and Renewal numbersProvide excellent customer service and support to partner companies and club.Exceed the weekly number of expected Advantage Membership Drives and/or Membership renewal targets.Proactively plan and execute outbound telesales presentationsMeet or exceed the daily outbound call targets as directedProvide additional communication via email/faxCollect and record relevant Member information for future business developmentReceive incoming Member Service calls when necessaryOccasionally provide additional telemarketing support for in-club and field activities (SIC Events, Open Houses etc)Provide weekly detailed recap logs and call logs to the Call Center ManagerStrong knowledge of MS Office (Excel, Word, Access, Outlook)Previous 15 years Customer Service experience Excellent verbal and written communication skillsStrong organizational skillsAbility to work independently as well as in a teamContact Club Member’s regarding Product Recall, track member feedback on Recall, Create question and response for present and future RecallsDemonstrated ability to manage 6 Sam's Clubs daily requirementsI did the closure of all 6 SAM'S Club for Walmart Canada. I.e. membership, returns, refunds, selling of inventoryCreated a Refund Process, in order to Refund Thousands of SAM'S Club Members. Processing of Confidential Information.Co-ordinate warranty and returns with Vendors after the closure of SAM'S Club, ensuring: Member Satisfaction. Show less

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  Dynacare Laboratories, Inc.

  Jul 2019 - now

  Medical Courier

  • Responsible for the pick-up and delivery of medical samples, reports and supplies between the main laboratories, client offices, Specimen Collection Centers.• Ensure all samples are picked up as scheduled for clients, Specimen Collection Centers.• Ensure medical reports and other mail is delivered to all locations on assigned route.• Act as the representative of the company and must be courteous, informative and professional at all times.• Responsible for the safety and security of the vehicle at all times• Able to demonstrate a positive approach and a friendly attitude combined with focus for quality• Ability to work independently and in teams• Punctual and reliable• Able to demonstrate a positive approach and a friendly attitude combined with focus on detail• Great at problem solving• TDG Trained • Knowledge of Courier Complete • Trained new employees• Member of Dynacare Employee Advisory Committee (EAC)Achievements:• Perform excellent within my team and dispatch• Maintain excellent customer service and client retention • Learn new business lingo• Maintain and excel at my current job, great time management Show less

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  @Treasures of the Caribbean

  Jan 2023 - now

  Chief Executive Officer

  Treasures of the Caribbean is an online Retail Grocery Store which caters to the West Indian Community offering new and innovative products at an affordable price point.. TOTC is a site customers can interact with great food ideas, and awesome products.. Specialty items also also featured