Jan Florek

Experience

• 

  Ringier Axel Springer Media AG

  Sept 2009 - Mar 2010

  Video Editor - Work during study

  Responsibilities-Working within a varied, fast paced and constantly changing environment-Managing the creation, production, post-production and publishing of video content for online Tivi.sk and Cas.sk platform of Nový čas -Ensuring the correct footage is published on the correct platform at the correct time to guarantee maximum viewership-Eediting videos in a way that is invisible to the audience-Inputting music, dialogues, graphics and effects-Ensure logical sequencing and smooth running-Continuously discovering and implementing new editing technologies and industry's best practices to maximise efficiency-Demonstrating an understanding of editorial processes with a keen interest in developing own news judgement-Creating apropriate headlines -Working with Pinnacle studio editing software Show less

• 

  Webnoviny.sk/Akcie.sk

  Oct 2010 - Jul 2012

  Editor - Work during study

  Responsibilities:-Line-editing original content for publication on the website for Webnoviny.sk and Akcie.sk, including breaking news, explainers, opinion, ambitious long-form stories and other web features-Copy editing, fact-checking and proofreading according to house style, to avoid typos, errors, style variations-Writing web-friendly headlines that give stories the best possible chance of finding an audience-Finding original stories and unique angles to ensure audience is kept up-to-date and interested-Working as part of a team to make Webnoviny.sk and Akcie.sk as strong and coherent as possible, including working with the video and social media teams-Working quickly and diligently to make sure breaking news and events are covered as they happen, and finding new ways to cover stories after they have broken-Ensuring web content conforms to best practice-Helping to manage copy flow processes and deadlines-Liaising with senior editors to ensure that all web articles meet content and quality standards-Working flexible hours depending on the requirements of the news cycle Show less

• 

  Euro Car Parts Ltd.

  Nov 2012 - Dec 2013

  Store placement - UK field team

  Responsibilities-Being a part of premier team, setting up new ECP branches across the UK and Northern Ireland -Ensuring all stock is located in the correct place and any parts without a bin location are dealt with efficiently -Controlling reports and designing product layout placement -Making sure all products are checked to minimalise faults and damages -Helping to supply local ECP-branches via internal delivery system -Assisting to carry out stock take checks when necessary Show less

• 

  GRECIAN HOTELS INTERNATIONAL LIMITED

  Jan 2014 - Jun 2016

  FRONT DESK ASSISTANT AT THE QUEENS GATE HOTEL SOUTH KENSINGTON

  Responsibilities-Welcoming guests to the hotel in a polite, friendly and helpful manner-Dealing with arrivals and departures - check-ins/outs-Taking payment from guests in the form of cash or credit cards-Answering telephone inquiries promptly and professionally and transferring calls on-Being a point of contact for guests should they have any queries-Arranging for brief tours of the hotels rooms and facilities-Assisting with room moves and luggage deliveries -Ensuring messages and faxes are regularly delivered throughout the day-Taking room bookings over the phone-Being responsible for a cashier report, balancing cash and credit cards at end of the shift-Selling tickets for London’s famous attractions -Booking taxis and tables in the restaurants-Liaising with all departments and ensure swift and efficient communication across the hotel, and assisting them when necessary-Working with Prestige software Show less

• 

  The Union Jack Club

  Jul 2016 - Aug 2017

  SENIOR CONFERENCE & BANQUETING ASSISTANT

  PROMOTION IN JULY 2017 FROM CONFERENCE & BANQUETING ASSISTANTResponsibilities -Closely cooperating with the event coordinator (handling phone calls, bookings and complaints when needed)-Running hospitality events, corporate parties and private dinners-Supervising a team of 2 – 4 people-Handling payments from guests in the form of cash or credit cards-Working with a till and Millennia software -Setting up meeting rooms as were booked by a client -Checking projectors, microphones, speakers etc. daily, reporting problems to a maintenance team -Supporting the management in preparing and setting up buffets and/or other special food service tables/stations-Ensuring that food is always handled, transported and stored in accordance with food safety and health and safety standards-Assisting with clearing and cleaning where necessary during service-Responding to all guest requests and inquiries by bringing them to the attention of the management when necessary -Patroling assigned stations, refilling beverages, removing unnecessary service items and condiments-Making sure everything is spot on to get best possible satisfaction from the clients -Handling delivery-Helping in a club bar and restaurant Show less

• 

  Zurich Insurance Company Ltd

  Aug 2017 - Aug 2018

  Concierge

  In partnership with SodexoResponsibilities:-Supportig all functions within the Business Support, Reception, Hospitality and Business Lounge across a shift pattern set out by Sodexo Management-Providing a 5 star welcoming experience, on the ground and 10th floor reception desks to all staff or visitors to the building, that encompasses entering and exiting the building, answering and routing calls to appropriate staff and giving appropriate site health and safety inductions-Ensuring the general office, business lounge and meeting room environments are clean, functional and present an “unused” feel at all times when entered by a customer-Managing hospitality orders, from receiving orders from customers to clearing down areas-Being in charge of stationary, mails and courier services as DHL, DX or City Sprint-Checking office equipment and being the point of reference-Dealing directly with facility users and resolving any issues efficiently delivering a consistently high level of customer service-Being a party to a flexible working “One Team” culture between areas and departments, taking initiative in colleagues absence from work area and covering other where required-Being professional, pleasant, friendly, courteous and helpful at all times whilst carrying out duties to the highest standard-Complying with all Company and Client policies and procedures, statutory regulations relating to the work place-Ensuring the safety and security of company and client property-Reporting any incidents of accident, fire, theft, loss, damage, unfit food or other irregularities to line manager, taking appropriate action where possible-Working with IBM Lotus Notes and Vicinity security software -Reporting all complaints and compliments to line manager-Logging tickets with IT and Sodexo helpdesk Show less

• 

  AT&T

  Aug 2018 - May 2021

  Customer Service Representative

  Responsibilities:- Being the voice of AT&T for the millions of american residential and business customers, using U-verse service – a premiere bundle of advanced TV services, high speed internet, and digital home phone. - Playing a vital role in shaping the customer experience on everything from general billing and service inquiries to troubleshooting and scheduling repairs. - Delivering best-in-class service- Liaising with billing, sales, DTV, mobility and other departments within the AT&T- Smartchatting escalation desks in order to seek a secondary support and find a proper solution in particular difficult cases - Adjusting customers for the down time- Working with the CRM and CAP software- Utilising various systems and tools to initiate to assist and service customers.- Continually maintaining knowledge of all company products, services and promotions.- Making recommendations according to customer’s needs.- Having solid problem-solving skills for the purpose of determining and solving customer issues- Demonstrating strong verbal and phone skills for the purpose of gathering data for problem-solving and for communicating results to customers. Show less

• 

  Amazon

  Jun 2021 - now

  MHLS HR Specialist

  Promotion to CET Specialist: November 21/2022Responsibilities:- One stop shop service for Amazonian, end-to-end ownership of the resolution, including orchestrating actions from other teams.- Reducing number of hand offs to LHR through process review and acquiring decision making authority- Change of optics from "case" to "employee"- Providing solutions to customers, considering employee individual circumstances, accounting all potential HR related aspects or cross impacts that may go beyond initial requestERC Senior Associate/HR Assistant II (June 2021 - November 2022)Responsibilities:- Receiving HR queries in Czech, Slovak and English via phone, email or other communication channels and logging contacts into the shared service case management system.- Taking ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.- Identifying gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved.- Communicating effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle at Amazon.- Being part of a team that actively seeks employee feedback to improve levels of service.Extra responsibilities/activities:- During my time on ERC I was participating on the following projects: a) Support of ERC Poland (Remedy tickets processing)b) UK CRC support - contact tracingc) SVK Candidate support, frontline help during the launch d) CZ/SK CEM support (contact tracing, close contact follow up, wellness check in)e) EMEA HR support chat back upf) ERC Back office support (SIM tickets handlings, HR4HR and Client Services support)g) Onboarding buddy (twice), nesting and shadowing support h) Meeting minutes agendai) MyHR Beta testing Show less