Georgina Mendoza

Experience

• 

  DISH Network

  Jun 2007 - now

  - Developed a team of up to 25 employees through weekly team meetings, 1:1s, development plans, and goal setting. Maintained an average of 101% within my current management group- Managed daily reporting of strategic initiatives with real-time updates with a 12% improvement MoM as POC- Researched key behavioral agent opportunities in Chat DBS/Sling skills and communicated improvement methods during our strategy sessions, which improved performance by 10% - POC for Recommendation Tool for the management team (Strategic Incentives Team), drove improvement by running daily reports through Tableau, resulting in a 9% increase. Show less

  • Business Operations Analyst - Billing & Credit

    Feb 2023 - now

  • Operations Supervisor

    Jun 2021 - Feb 2023

  • Senior Customer Care Specialist

    Jan 2021 - Jun 2021

  • Base Camp Global Expert

    Nov 2019 - Jan 2021

  • Commercial Customer Service Representative

    Aug 2015 - Nov 2019

  • Loyalty Representative

    Jun 2009 - Aug 2015

  • Customer Service Representative

    Jun 2007 - Jun 2009