Veneda Roque

Experience

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  Us Government Navy Reserves

  Aug 2016 - now

  Petty Officer Third Class

  •Performed ship maintenance according to its periodicity on propulsion machinery and auxiliary equipment to ensure the ship's capability of going underway. • Increased unit readiness for mobilization and annual training 25% by conducting unit-wide training on various Navy systems necessary to create and complete orders that are required annually for all US Navy sailors. • Attends collateral duty representative meetings at NRC Houston during drill weekends and relays information to the unit and leadership during afternoon debriefs to keep unit sailors informed of crucial navy and command wide information.• Responsible for maintenance of unit readiness for 30 sailors by verifying delinquencies in command-wide medical and administrative lists and designating discrepancies to said individuals.• Spearheaded a new program for crossed assigned sailors to connect with a representative in the unit to consistently and efficiently maintain communication thus increasing the number of sailors sent to support our parent command in Bahrain. Show less

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  Capital One

  Jul 2019 - Apr 2021

  Branch Ambassador

  • Assisted 25-50 clients daily by processing their monetary requests, such as withdrawals, deposits, and account issues resulting in 10+ transactions an hour.• Utilized impeccable organizational skills and attention to detail to accurately calculate customer transactions which resulted in safely handling over $25K per day.• Worked with team members to verify cash shipments and operate dual-control vaults according to the companies’ policies and procedures which resulted in no discrepancies in cash count.• Completed solo audits for cashboxes and ATMs accurately and with no inconsistencies to ensure compliance with the companies’ policies and procedures.• Encouraged customers to be proactive with their banking needs by explaining the benefits and demonstrating how to use online banking. Show less

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  Navy Federal Credit Union

  Apr 2021 - Jul 2021

  Member Service Representative II

  • Maintained detailed knowledge of all debit and credit card options including all loan options, and formed customized recommendations based on the member’s preferences.• Adhered and carefully followed policies, procedures, and federal regulations on verifying a customer’s identity through secure verification methods to ensure maximum protection of the member's personal account information.• Processed 35+ daily member deposits, withdrawals, and payments quickly and efficiently resulting in fewer wait times.• Reviewed large sum checks being deposited by members to confirm validity and protect the company’s assets as well as the customers account from fraud.• Established strong professional relationships quickly with members by providing guidance and assistance to questions and concerns regarding their accounts resulting in a high employee customer service score. Show less

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  PHH Mortgage

  Jul 2021 - Aug 2022

  Investor Billing Analyst

  571 Loan servicing department •Boosted department and employee productivity 10% by training overseas employees on the procedures of labeling invoices and reconciling loans which produced faster loan reconciliation work times.• Created a new employee quality-control check program and procedure for all departmental employees and conducted training to ensure loan quality remained consistent while simultaneously decreasing the workload. • Utilized Excel proficiently to reconcile and review investor reimbursements and curtailments to various servicer receivables data using 571 processes and procedures. • Submitted claims over $60,000 monthly in outstanding corporate advance expenses to be reimbursed by HUD and Fannie Mae.• Generated and managed the weekly nothing to file and monthly trailing report to confirm accuracy and comprehensiveness for employees and other department representatives. Show less

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  CaroTrans

  Sept 2022 - Apr 2023

  Import Customer Service Specialist

  • Assist clients with questions regarding their shipments which include ETA’s, holds, balances due and releases of shipments.• Maintain communication with agents overseas and warehouses in Houston regarding carotrans shipments and ensure littleto no issues with pickups and deliveries.• Use data entry skills to create arrival notices and bills of ladings for our customers.• Track and update google spreadsheet in real time of carotrans containers and ensure notices and rates are sent out to customers at a reasonable time frame.• Collect and batch checks used to pay balances on accounts and keep check stubs safeguarded per carotrans policy. Show less

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  Halliburton

  Apr 2023 - now

  Customer Service Representative