Talk to sales Try for Free
Rachel Adams

Rachel Adams

Membership Services Coordinator

Followers of Rachel Adams608 followers
location of Rachel AdamsItrabo, Andalusia, Spain

Connect with Rachel Adams to Send Message

Connect

Connect with Rachel Adams to Send Message

Connect

  • Timeline

  • About me

    Language Tutor/Virtual Assistant/Guesthouse Owner

  • Education

    • Lodge Park School Corby

      -

    • Kettering Tresham College

      1992 - 1994
      National Diploma in Travel & Tourism RSA

  • Experience

    • RCI

      Jan 1994 - Jan 1997
      Membership Services Coordinator

    • Kettering Evening Telegraph

      Jan 1997 - Jan 2003
      Field Sales Manager, Classifieds Senior Sales Adviser

    • Balmoral Trading/Cafe Bar

      Jan 2003 - Jan 2007
      Sales Executive

    • NFU (National Farmers' Union)

      Jan 2007 - Sept 2012
      Customer Service Manager

      To manage a team of 8 Customer Service Advisors handling inbound and outbound member telephone calls.To monitor and report performance against customer service KPIs/ISO accreditation.Call centre lead on the practical development and implementation of NFU CRM and telephony systems.Call centre lead on service development projects.Responsible for appointing, motivating and appraising a senior customer service advisor and a team of CSA's.To deliver according to service level agreements and ISO quality standards.To effectively manage the customer services expenditure budget.Coaching and training of team and individual performance.Responsible for recruitment and succession planning.Development and monitoring of performance relevant reports for presentation to senior management and on-going monitoring as required.Planning for campaign/research delivery and resource allocation.Comply with data security and data protection Act.Awareness of the Health and Safety legislation. Mostrar menos

    • The Recruitment Bar

      Oct 2013 - Jan 2014
      Sales Executive

      new business, Interviewing, resourcing, office management, training, advertising and marketing, administration, negotiating, recruitment advice, building relationships.

    • Centro de Estudios Avanza

      Sept 2014 - Jan 2016
      Teacher of English

    • ClC Idiomas

      Sept 2016 - Jan 2018
      English Language Teacher

    • Hopscotch teaching academy

      Sept 2018 - Jan 2020
      English Teacher

    • Fervent #LearnWithDistinction

      Jan 2020 - now
      Virtual Assistant

    • 8Belts Idiomas

      Mar 2020 - Jan 2021
      English Language Trainer

    • 7Speaking

      Jan 2022 - now
      English Second Language Tutor

  • Licenses & Certifications

    • TEFL International Qualification

      Jan 2014

  • Volunteer Experience

    • Volunteer

      Issued by The Centre for Children, Mae Sot, North Thailand on May 2013
      The Centre for Children, Mae Sot, North ThailandAssociated with Rachel Adams

    • Volunteer (Guest House)

      Issued by Mulberry House, Akaroa, New Zealand on Jan 2013
      Mulberry House, Akaroa, New ZealandAssociated with Rachel Adams

    • Artists Assistant

      Issued by Shobhan Oliver Artist in Byron Bay Australia on May 2013
      Shobhan Oliver Artist in Byron Bay AustraliaAssociated with Rachel Adams