Nick Sapegin

Experience

• 

  Sprint Nextel

  Oct 1998 - Sept 2009

  Operations Manager

  • Managed Sprint Wireline Switch.• Managed electronic parts warehouse and inventory control• Managed shipping and receiving• Managed quality control• Managed, mentored, and assessed technicians• Ensured installation, maintenance, and modifications at over 600 cellular communication sites over 13,000 square mile territory were performed on time or ahead of schedule to meet customer and company specifications• On-call rotation for 4 states covering 60 technicians and 2676 cellular communication sites.• Established operational objectives and work plans. Motivated employees to exceed corporate-level production goals.• Performed and coordinated highly specialized, complex tasks to expedite the installation and maintenance of cell and network equipment• Coordinated with over 20 agencies throughout logistics and operations to solve technical and maintenance problems • Negotiated maintenance and repair with contractors to resolve telephone, power, and structural issues• Advised senior managers on equipment/personnel status and capability• Delegated assignments to subject matter experts (SMEs) and career professionals to enhance network performance and develop subordinate personnel• Interpreted and created oral/written guidance and implemented procedures to ensure compliance and standardization throughout the organization• Managed network recovery during multiple severe weather incidents. Show less

• 

  Ericsson

  Sept 2009 - Feb 2012

  Project Manager

  The Customer Project Manager Job Role purpose is to manage assigned customer projects to secure that project goals are met, customer’s expectations are fulfilled & that the customer relation is handled in the best possible way within the scope of the contract. Responsibilities & Tasks Establish project plan baseline: define project scope, secure the necessary resources & plans & monitor all activities Drive project execution: track project activities , monitor & handle changes, conflicts & escalations Handle customer & stakeholder engagement: manage customer relationship building confidence & trust , ensure project progress arranging meetings & customer events Manage project finance: ensure financial system monitoring Develop the business: participate to contract preparation & to pre-sales meeting Develop the CPM discipline: simplify processes, methods & tools with innovative ideas Show less

• 

  Dish Network

  Oct 2012 - Jan 2014

  Field Service Manager

  The Field Service Manager provides leadership and manages overall direction for the Satellite TV Installation/Technician team to ensure 100% customer satisfaction. Responsible for reviewing performance, addressing escalated issues and resolving problems. •Support new employees to create a high performing team •Practice and coach behaviors that ensure quality customer service •Train new and existing Installers/Technicians on effective service techniques and tools •Conducts on-site inspections to evaluate and coach team members regarding quality service and adherence to safety standards •Responsible for monitoring and reporting team's performance •Manages fleet-related processes including vehicle maintenance and upkeep. Show less

• 

  True Compass, LLC

  Feb 2014 - Jul 2014

  Project Manager

  Provides direction and management for communication tower projects and ensures on-schedule completion within or below budget in accordance with contractual obligations. Services existing accounts, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.

• 

  Petco

  Mar 2015 - Aug 2015

  Inventory Manager

  •Provide quick and courteous service to all customers by utilizing the GUEST Model throughout the store to include the cashiers.•Ensure OSE standards are maintained throughout the store•Ensure that the store is opened and / or closed in accordance with established P&Ps•Provide training and coaching in GUEST and product knowledge to associates throughout the store. •In partnership with the GM/AM ensure proper store scheduling is being maintained to ensure customer service during peak hours.•Adhere to and promote established safety procedures.•Assist the GM/AM in planning out location changes needed to the grid and ad planner to maximize sales.•Facilitate the unloading and stocking of merchandise according to operational guidelines and OSE standards. •Ensure 100% pricing accuracy, including verifying all pricing labels are up and are accurate with regard to correct price and current offer date.•Ensure that the store is well stocked and inventory counts are accurate. •Ensure proper staffing levels are appropriate for receiving and processing stock.•Ensures that the backroom and equipment is organized and clean per OSE standards.•Prioritizes merchandise moving to sales floor and areas to be stocked.•Perform routine housekeeping task to maintain the stores appearance and meet OSE standards.•Ensures highest productivity levels are achieved for receiving, processing and stocking.•Trains and develops associates on proper receiving, processing and stocking procedures according to Petco standards.•Abides by and enforces all company policies and procedures, including but not limited to those designed to minimize shrink.•Adhere to and promote established safety procedures.•Ensures the facilitation and accuracy/integrity of the Blue Dot program.•Manages and coaches sales associates in providing great customer service and in performing their assigned task with the objective of achieving budgeted sales. Show less

• 

  Primo Water North America

  Jan 2016 - now

  This position will be directly responsible for the filtration services and refill operations in their geography and will be comfortable collaborating and communicating with cross-functional partners to drive business results while managing their financial outcomes. This leader will foster a "safety first" culture through awareness, training and accountability. Working with a sense of urgency will help ensure that operational plans are executed, performance and budget goals are achieved, and team members are kept informed to guarantee alignment on consistently and safely delivering a great customer experience.Work directly with Senior Leadership to ensure process and standards are being executed to maximize customer satisfaction, customer growth and profitability.Participate and direct planning and budgeting.Continuously analyze business, competition, and market intelligence, and shift priorities as needed based on metrics, trends, and insights.Strengthen our brand and build customer commitment by establishing and maintaining long-term relationships with key accounts, potential accounts, and strategic partners.Measure and monitor region profitability levels; take corrective action as required. Evaluate market for opportunities to grow revenue.Work cross-functionally to insure product/equipment availability for all customers in the network.Lead new process training and implementation.Inform Division cross-functional leadership of risks and status regarding service execution performance.Analyze route productivity measures across POU and Refill.Execute service performance reviews with Division and National Leadership.Champion safety by actively leading and demonstrating behaviors aligned to Primo Water North America's Core Safety Principles. Show less

  • Region Manager of Filtration - West

    Apr 2023 - now

  • District Operations Manager

    Jan 2016 - May 2023