Garrett Kadinger

Experience

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  Yokes Foods

  Sept 2013 - Apr 2015

  Courtesy Clerk

  *First place in the local Courtesy Clerk Competition (scores in quality, efficiency, and speed).*Provided exceptional customer service, quick and efficient checkout services, as well as answering customer questions.*Reliable and flexible with schedule, willing to fill in for other coworkers or take on more tasks.*Supported and prioritized day-to-day store tasks while assisting customers’ needs in a fast-paced environment simultaneously.

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  Harbor Freight Tools

  Sept 2015 - Feb 2017

  Cashier

  *Recognized by management for the most sales warranties sold by a new hire.*Collected and secured customer information and supporting data for product warranties and some marketing collateral.*Collaboratively worked with coworkers to support and maintain store functions. Researched store products and where items were cataloged and staged on store floors to better assist customer’s needs.*Supported and coordinated major store events and sales quotas with management.

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  United States Department of Defense

  May 2018 - Oct 2019

  IT Specialist

  *Provided hands-on technical support to 200+ staff for 6 departments and their corresponding offices in implementing IT security solutions.*Managed Tanium Platform and its modules in conducting real-time network monitoring, logging, traffic analysis, CVE vulnerability scanning, and patching across a worldwide Enterprise-IT domain.*Collaborated with Cybersecurity Liaison Officer in responding to and remediating information security incidents, such as leakage of classified data or discovery of suspicious activities and processes on endpoint devices.*Responsible for installing, repairing, upgrading, and/or troubleshooting hardware devices including VLAN switches within a network operations center that ensured continuity of operations for thousands of users.*Supported clients in diagnosing and fixing their software application issues, and escalating to higher-tiered IT support personnel via web-based ticketing system and SharePoint sites when necessary.*Utilized Active Directory features in ensuring separation of duties and proper minimum access rights for all user accounts associated with the offices and departments, including privileged users.*Attended meetings with contractors from other departments in overseeing and implementing projects for upgrading critical IT infrastructure in accordance with any relevant SLAs.*Temporary Assignment: Managed the Cybersecurity Liaison Office and attended meetings, provided input as needed, and interacted with executive personnel in addressing their concerns while explaining technical issues and events in a clear, concise, and professional manner. Show less

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  Pacific Northwest National Laboratory - PNNL

  Mar 2020 - now

  Information Technology Engineer