Lauren Ciampa

Experience

• 

  Belk

  Nov 2011 - Jun 2013

  Sales Associate

  Exceeded monthly sales goals by promoting new merchandise to key clients and through the execution of high traffic events. Focused on customer's individual needs to enhance the buying experience and build relationships. Worked with team members to uphold a standard of excellence on the selling floor.

• 

  Progress Energy

  May 2012 - Aug 2012

  Electrical Engineering Intern

  Created voltage and load flow studies for various loss of power situations using ETAP software. Updated numerous engineering calculations. Analyzed time current characteristic curves to verify breaker trip time. Created battery analysis for loss of offsite power and station blackout scenarios.

• 

  Duke Energy Corporation

  Dec 2015 - now

  Collaborate with industrial and data center customers to understand electrical operation requirementsand implement solutions to resolve power quality & reliability concerns, achieve clean energy andrenewable goals and advise the best tariff schedule.Comprehend and present an in-depth understanding of complex rate structures, billing options, demandresponse programs, and renewable options to large business customers based upon their respectivecustomer value propositions.Successfully manage a portfolio of Duke Energy’s largest and most complex customers totaling annualrevenue of $110M, with committed 5 year growth to $330M while enhancing customer satisfaction,growing earnings, and strengthening regulatory relationships.Engages with executive leadership to address strategic issues affecting customer satisfaction andoperational efficiency and collaborated with cross jurisdictional teams to develop customized solutions.Establish strong relationships at all levels within targeted complex Duke Energy customers – executives,operations management, energy management, research, maintenance, and local elected officials (towns& municipalities).Deliver earnings contributions by proactively identifying existing Duke Energy technical products andsolutions that can be positioned to meet and exceed the customer’s needs while enhancing earningsgrowth or meeting specific Duke Energy regulatory requirements.Partnered with Economic Development for identification, coordination, and management of potentialprojects, site visits, or expansions within the Duke Energy service territory.Work closely with engineering, construction, Energy Control Center, Distribution Control Center, andother key internal departments to ensure that customer expectations are met in a timely manner withconsistent communications.Consistently drive high customer satisfaction by advocating customer’s needs and providing quality andtimely support. Achieved NPS rating of 86% over target of 75%. Show less Responsible for implementing actions to ensure the stable and reliable operation of the Bulk Electric System including the shedding of firm load to prevent or alleviate exceeding system operating limits.Operate and maintain the transmission system in compliance with NERC/FERC and EPA regulations with an emphasis on safety and economics.Coordinate and direct transmission system switching activities for normal maintenance and power restoration.Analyze the high-voltage electric power system to determine harmful contingencies, forming contingency plans to mitigate their consequences, and implementing those plans should theevent occur.Optimize all generation resources such that production costs are minimized, while ensuring sufficient operating reserves to maintain reliable operations. Show less Managed the retail system capacity program with an annual O&M budget of $105M.Led cross-functional teams in planning, execution and completion of system capacity projects ensuringadherence to timelines and budget constraints.Implemented risk management strategies to identify and mitigate potential issues ensuring smoothproject progression.Developed and maintained strong relationships with contractors, engineers, planners and field personnelto ensure program success.Recognized and responded to potential risks which would hinder meeting project deliverables.Initiated a successful pilot program for contractor switching and collaborated with executive leadership and contractor management which broadened scope of work available to existing resources. Show less Develop switching plans on the distribution system for equipment construction, maintenance and outage restoration using power flow analysis software, historical data and state estimation.Generate voltage and current studies using CYME.Utilize short circuit analysis to identify fault locations.Provide contingency plans for peak loading periods with respect to current and voltage limitation.Communicate and work with multiple departments to ensure efficient switching and minimize outages to the customer.Responsible for managing and coordinating all switching activities on the distribution feeder backbone with various weather and system constraints. Show less

  • Large Account Executive

    Jan 2019 - now

  • Associate System Operator

    May 2014 - now

  • Project Manager

    Jan 2017 - Jan 2019

  • Distribution Engineer II

    Dec 2015 - Jan 2017