Aditya Rathour

Experience

• 

  East Central Railway

  Jun 2019 - Jun 2019

  Summer Intern

  I feel very happy to share that I got the opportunity to be a part of this internship program. This internship was based on electricity transportation and consumption and how it's done by the Indian trains.It was really a very helpful and interesting intership to be a part of ☺️.

• 

  Vardhan Consulting Engineers

  May 2020 - Jun 2020

  Summer Intern
• 

  Deloitte

  Jul 2021 - May 2023

  Analyst

  • Worked as a Service Now Analyst for a leading global Consulting firm Deloitte USI.• The role includes user story development and evaluation of potential enhancement by capturing and documenting user requirements.• Actively coordinated customer-centric team meetings to gather product requirements specifications and proactively discussed the product vision that needs to be implemented to fulfill Customer needs.• Successfully delivered 90% of the client's requirements on time with satisfactory results and meeting organizational expectations awarded with Spot Award for my timely work and skills.• Worked on ITSM, ITBM, and HRSD Module of Service Now using Agile development. Show less

• 

  FunctionUp

  Oct 2023 - Jan 2024

  Product Manager

  • Spearheaded the development of infrastructure, enabling seamless communication for agents and optimizing calls to leads generated from Zoho CRM and Ozonetel platforms.• Collaborated with cross-functional teams to integrate Zoho CRM and Ozonetel, enhancing the overall lead operation and management process by 20–30%.• Implemented strategies to optimize call workflows, resulting in a 40% increase in lead conversion rates.• Proficient in Zoho CRM and Ozonetel platforms, leveraging them to develop a robust infrastructure for lead management and B2C Services. Show less