Jenny Elliott

Experience

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  Asda

  Sept 1995 - May 1999

  Customer service assistant
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  Iceland Foods

  May 1999 - Jul 2000

  Internal Auditor
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  Bank of America

  Jul 2000 - Apr 2004

  Data Specialist

  I started MBNA as a Customer Satisfaction Representative within Consumer Finance which involved handling calls from prospective loan Customers with enquiries about products & services as well as the promotion of Payment Protection Cover. Successfully applied to MACS as a Data Services Representative, processing internet requests within set service level standards, quality control and reporting on all requests received within Data Services. Maintained superior level for quality and productivity, achieving targets and objectives and a commendation for excellent Customer Service. I left Bank of America to carry out volunteer work that I am passionate about and also to start a family after a family inheritance gave me the financial security to do so. Show less

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  Lloyds TSB

  Jun 2007 - Jan 2009

  Customer Service Advisor

  Part time employment handling large volumes of cash and cheques paid in over the counter as well as giving advice on financial products and services offered by Lloyds-TSB. Ensuring all transactions are processed accurately and Customer confidentiality is upheld.I left to become a housewife in the short term due to the prohibitive costs of childcare whilst my son was little. I also used this time to undergo further education to enhance my computer and business skills by self-learning.

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  Solicitor Assist

  May 2010 - Feb 2011

  Administrator

  To provide full administrative support to the day-to-day running of a busy office using Microsoft packages including Outlook and Excel as well as updating and maintaining the company’s own database. Duties included answering the telephone, liaising with and instructing solicitors and agents and compiling reports/documentation to be used in legal cases. My role involved working to strict deadlines with the utmost accuracy and attention to detail and communicating with both clients and solicitors on a daily basis. Show less

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  Greymetal Ltd

  Feb 2011 - Jan 2025

  Office Manager

  Working from home running a small e-commerce wood burning stove business. Maximising our customer reach using Google ads and SEO marketing in an extremely competitive environment.A typical day involves answering telephone and email queries and taking orders placed via the website or by card over the telephone. Providing an after sales service along with dealing with warranty issues when they arise. Organising and chasing up delivery of the stoves and associated chimneys and ensuring stock is replenished by liaising with the suppliers and manufacturers in the Czech Republic and Bulgaria on a regular basis.Visits to the warehouse to meet customers, collect cash payments, prepare orders for dispatch and manage stock, as well as giving technical advice on installations.Creating invoices, pricing and updating the website, preparing paperwork and quarterly VAT figures for the company accountant and analysing sales figures for future growth. Show less