Jennifer Serfass

Experience

• 

  Citizens Bank

  Feb 2004 - Sept 2014

  Branch Manager

  I began my career with Citizens Bank as a teller and worked my way up to branch manager. Learning each role through that transition gave me an advantage when I stepped into management. Being able to understand the challenges that each job faces has helped me in my coaching and development strategies today.

• 

  M&T Bank

  Sept 2014 - Oct 2016

  Branch Manager

  Customer service, account opening, take loan applications and perform loan closings, manage staffing as well as many other duties

• 

  Employee Network Inc

  Oct 2016 - now

  We are experienced professionals who help members choose their insurance plan, understand their benefits and find useful resources and information. We can also answer questions regarding insurance claims, appeals and denials, and other health plan issues.

  • Benefits and Services Operations Manager

    Sept 2018 - now

  • Balance Care Guide

    Oct 2016 - Sept 2018