Vaida Druckute

Experience

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  DNB

  Jul 2010 - Sept 2011

  Personal Banking Advisor

  • Met and exceeded sales and service targets by making appropriate product and service recommendations• Provided excellent customer service by dealing with customer transactions and enquiries in a professional and friendly manner• Worked with Customer Assistant colleagues to provide an excellent customer experience, helping customers achieve their financial goals through a thorough matching exercise between what they need and what we can offer• Proactively contacted and interviewed potential and existing customers, spotting opportunities where appropriate to refer more complex financial affairs to specialist advisors who can provide expert financial advice Show less

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  AMT Coffee

  Sept 2011 - Nov 2012

  Supervisor

  • Everyday paperwork, filing and faxing, writing invoices• Ordering stock, ensuring productive teamwork

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  Lloyds Banking Group

  Nov 2012 - Jul 2017

  • Analyse SWIFT payments and messages ensuring the bank is compliant with relevant UKHMT/OFAC/EU/UN Financial and Trade Sanctions and Anti-Money Laundering requirements by eliminating potential SDNs, PEPs and country matches, escalating true matches where necessary and taking mitigating actions as necessary• Investigate level 0 payments (obvious false positive hits) and level 1 payments (requiring further investigation and evidence eliminating potential SDNs matches and medium risk country hits applying effective investigation where necessary using evidence collected to build the robust rationale) • Competent in interpreting higher level investigations and applying the knowledge to Level 1 payments and messages• In-depth knowledge of FIRCOSOFT and GoodGuy/BadGuy filters• Experienced in working on different systems from multiple global jurisdictions whilst adhering to various service level agreements throughout the day in order to meet and exceed customer expectations• Provide advice, guidance and coaching to less experienced team members to enhance their technical capabilities and ensure value added service to customers• Experienced in using various platforms such as Worldcheck, Pegasus (PEGA) and all Microsoft Office programs on a daily basis• Consistently exceeding quality and efficiency targets in every process I’m involved in• Undertake analysis of country hits, entities, and/or names of individuals within the payment instruction by reference to a predetermined suite of reference material and by judgment assess whether the instruction is compliant with Sanctions Policy• Process referrals in a compliant manner to meet Key Performance Indicators and support Service Level Standards• Accredited Financial Sanctions Unit Trainer Show less • Exceeded customer expectations by providing excellent customer service• Timely completion of own individual work/ team work managing own portfolio of customers• Consistently met targets for accuracy, quality, volume and agreed service levels• Acted as a mentor to junior colleagues as well as supporting more experienced colleagues• Processed transactions on the counter and dealt with customer queries• Developed and maintained customer relationships by providing excellent customer service• Spotted customer needs and made quality referrals leading to sales• Resolved customer complaints and handled challenging situations in a professional manner• Experienced in PBS and BIT systems Show less

  • Financial Crime Investigator

    Jun 2017 - Jul 2017

  • Financial Sanctions Investigator

    Apr 2015 - Jun 2017

  • Customer Service Advisor

    Nov 2012 - Apr 2015
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  MUFG

  Jul 2017 - Dec 2019

  Sanctions Investigations Associate

  • Responsible for reviewing investigations conducted by EMEA offices, ensure that all payments are investigated to an appropriate level and that all necessary due diligence has taken place in a timely manner prior to any payments being released• Involved in varied sanctions compliance projects, requiring effective management of stakeholders’ expectations and strict adherence to deadlines• Reporting to a director, establish and maintain trust based relationships with global stakeholders by adapting communications to fit audience, content and cultural considerations, delivering win-win solutions• Ensure that the Bank complies with regulatory and internal money laundering guidelines in line with JMLSG• Support AML team by undertaking daily monitoring tasks such as performing reviews of transactions for EMEA that are flagged as high risk, working with other teams to obtain further information where necessary and escalating any suspicious activity/concerns to the appropriate division• Ensure that alerts/ reports received where there are no suspicious transactions/ local knowledge are filtered out and closed• Take an active part in regular AML and Sanctions committee meetings Show less

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  Danske Bank

  Dec 2019 - now

  • Responsible for completing investigations, and assisting with high profile and complex financial crime and compliance related investigations• Apply appropriate investigative techniques including interviewing, transaction analysis, research and unstructured data reviews• Use and apply analytical and intelligence working methods to support investigations• Developing timely and accurate case summaries, with analysis and investigative results• Collaborate and maintain relationships with relevant stakeholders including the front line business, Legal and Human Resources• Act as a project lead and SME in sanctions related investigations Show less

  • Principal Compliance Officer, Sanctions Advisory & Assurance

    May 2024 - now

  • Senior Compliance Officer, Sanctions Advisory & Assurance

    Apr 2021 - Jul 2024

  • Compliance Officer

    Dec 2019 - Apr 2021