SIDDHARTHAN TR

Experience

• 

  Capgemini

  May 2019 - Jun 2021

  Analyst

  𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 - ✔ Knowledge of Software Development Lifecycle (SDLC) and Agile Methodologies: Demonstrated proficiency in SDLC, Agile methodology, and Scrum practices, ensuring projects adhered to established frameworks and timelines.✔ Familiarity with Document Development Processes: Possessed conceptual knowledge of Document Development Life Cycle (DDLC), including structure authoring, single sourcing, DITA, topic-based authoring, context-sensitive help, and XML.✔ Document Component Creation Expertise: Exhibited the ability to create various components in documents such as cover pages, styles, table of contents (TOC), table of figures (TOF), index, headers and footers, navigations, tables, flowcharts, and screenshots, ensuring comprehensive and visually appealing documentation.✔ Adherence to Documentation Standards: Maintained adherence to Microsoft Style Guides and Information Mapping principles, ensuring consistency, readability, and searchability of documents, thereby enhancing user experience and comprehension. Show less

• 

  Agilysys

  Jun 2021 - Sept 2022

  𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 - ✔ Authored Various User Documentation: Created user manuals, context-sensitive online help, UI text, screen tips/tool tips, installation guides, release documents, and training content for software implementers, end-users, and system administrators.✔ Drafted Internal Technical Documents: Produced a wide array of internal technical documents including requirement specifications, design documents, API documents, software integration documents, SOWs, SOPs, and use cases.✔ Drafted Internal Technical Documents: Produced a wide array of internal technical documents including requirement specifications, design documents, API documents, software integration documents, SOWs, SOPs, and use cases.✔ Performed Document Review and Editing: Reviewed and edited technical documents for accuracy, clarity, and grammar, ensuring adherence to established standards and guidelines.✔ Maintained Documentation Repository: Maintained and updated user manuals, product specifications, installation instructions, quick reference guides, troubleshooting procedures, and other related materials to reflect changes and updates.✔ Content Development Based on Feedback: Developed content based on customer feedback, incorporating suggestions and addressing user needs to enhance product usability.✔ Collaborated on Process Development: Collaborated with internal teams to develop processes and procedures for software applications, ensuring alignment with organizational objectives and industry best practices.✔ Ensured Compliance and Consistency: Ensured compliance with regulatory requirements and industry standards while maintaining consistency in documentation style and format across all materials.✔ Provided Technical Support: Provided technical support to internal stakeholders, offering guidance on documentation best practices and assisting with queries related to technical content. Show less 𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 - ✔ Wrote User Manuals, context sensitive online Help, UI text, screen tips/tool tips, Installation guides, Release documents and training content for software implementers, end-users, and system administrators.✔ Experience in writing various internal technical documents such as Requirement specifications, Design documents, API documents, Software Integration Documents, SOWs, SOPs, Use cases.✔ Review product user interfaces and related product components to ensure usability and to enforce quality and consistency of design and text.✔ Knowledge of Document development life cycle (DDLC), SDLC, Agile methodology, Scrum, Version Control system and Project management tools (JIRA). Show less

  • Technical Writer

    Jul 2022 - Sept 2022

  • Associate Technical Writer

    Jun 2021 - Jul 2022
• 

  McAfee

  Sept 2022 - Jun 2024

  Process Analyst (Business Operations Specialist)

  𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 - ✔ Understanding Support Business Needs and Enhancing Processes: Identifying opportunities to improve processes and procedures based on support business requirements, leading to streamlined operations and enhanced efficiency.✔ Managing Multiple Projects in a Fast-Paced Environment: Demonstrating proficiency in effectively managing multiple projects concurrently within a fast-paced, deadline-driven environment, optimizing resource allocation and project timelines.✔ Documenting Complex Processes: Employing advanced procedural writing techniques and process flow diagrams to document intricate processes comprehensively and accurately.✔ Maintaining Process Documentation Lifecycle: Managing the complete lifecycle of process documentation, from initial conception through periodic reviews to eventual removal, ensuring documentation remained relevant and up-to-date.✔ Participating in Business Governance and Change Management: Playing a key role in business governance and change management initiatives, contributing insights and recommendations to drive organizational improvements and adapt to evolving business landscapes.✔ Collaborating with Program Management: Fostering open communication and collaboration with Program Management to provide timely updates on project statuses, milestones, and risks.✔ Serving as External Communications Point of Contact: Acting as the primary contact for external communications, handling inquiries from customers or stakeholders.✔ Volunteering as Acting Scrum Master: Volunteering to serve as an acting Scrum Master for internal projects, facilitating Agile ceremonies such as sprint planning, daily stand-ups, and retrospective meetings.✔ Coordinating Agile Meetings: Facilitating Agile meetings, including sprint planning, retrospective meetings, and daily stand-ups, to promote transparency, collaboration, and alignment within project teams. Show less

• 

  Bentley Systems

  Jul 2024 - now

  Technical Writer II

  • Expert Technical Writing: Specializing in creating clear, concise, and user-friendly documentation for Bentley Systems' software solutions.• Collaborative Approach: Work closely with cross-functional teams including developers, product managers, and UX designers to ensure accuracy and relevance in technical communications.• User Empowerment: Develop comprehensive guides, tutorials, and help documentation that enhance user experience and drive operational efficiency.• Complex Concepts Simplification: Translate technical jargon into accessible language for both novice users and industry professionals.• Continuous Improvement: Explore new technologies and methodologies to enhance documentation standards and exceed user expectations.• Project Impact: Contribute to projects that revolutionize infrastructure design, construction, and operation globally.• Training and Support: Provide training materials and support documentation to facilitate user onboarding and ongoing education.• Quality Assurance: Ensure all documentation meets Bentley Systems' high standards for accuracy, clarity, and usability.• Community Engagement: Foster collaboration and knowledge-sharing within the Bentley Systems community through engaging technical content. Show less