Hannah Wheeler

Experience

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  Dairy Queen

  Jun 2011 - Aug 2016

  Operations Shift Manager

  - Prepared desserts and food quickly and correctly.- Provided a quick and efficient experience for each customer.- Trained new employees and ensured they were prepared to standard.- Handled customer complaints and guaranteed their satisfaction.

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  Victoria’s Secret & Co.

  Oct 2015 - Jul 2020

  Brand Operations Supervisor

  - Processed daily shipment and lead floorsets to promote new merchandise. - Assisted customers on the floor and in the fitting room with exceptional customer service. - Trained new employees to standard while showing them how to go above and beyond.- Restored the store back to standards while keeping the customer first in mind.

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  The Crane Bay Event Center

  Mar 2016 - Jan 2018

  Server

  - Consistently completed various set ups and tear downs for events—equipment, décor, linens, food stations, etc.- Trained new employees to the company’s standards and behaviors. - Maintained table settings by removing courses when completed while adhering to patron spills or other special needs.

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  Levy Restaurants

  Jun 2017 - Sept 2019

  Server, Scout Lounge

  - Efficiently took and transmitted orders.- Protected establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.- Performed basic cleaning tasks as needed or directed by supervisor.- Kept up to date with events or special guests to enhance guest experience.

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  The Children's Museum of Indianapolis

  Sept 2018 - Dec 2018

  Volunteer Service Intern & Events and Rentals Intern

  - Assisted in planning and developing the creation of the Volunteer Recognition Wall.- Published blogs for The Museum website and social media platforms to promote volunteer experiences and Power of Children Award winners.- Interacted with volunteers while facilitating The Power of Children Awards and other events for museum clients.- Worked with and helped inspire children who attended the Power of Children Symposium. - Researched materials and created the department’s contacts spreadsheets.- Scheduled photos and help manage the photography sessions for our volunteers.- Made Excel Spreadsheets and utilized Microsoft Word, Powerpoint and other programs for the needs of the office. Show less

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  My Healthcare

  Jun 2020 - May 2022

  Administrative Assistant & Social Media Coordinator

  - Maintained and managed an organized, yet large filing system, helping to ensure seamless and accurate care wass provided to our 1,300+ patients.- Designed graphics and planned content for social media to increase engagement across various platforms.- Assisted our care providers by receiving & redistributing confidential patient information through various channels of communication.- Utilized Salesforce and Kareo systems to communicate and service our 42 facilities daily.

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  Raybourn Group International

  May 2022 - Jun 2023

  Meetings and Marketing Coordinator

  - Designed graphics, created content and scheduled social media posts to engagetarget audiences for each client while aligning with brand standards.- Functioned as the liaison between the organization and its members throughmultiple forms of communication.- Maintained accurate and up-to-date membership records and databases whileprocessing membership applications, renewals, and payments.- Assisted with planning and execution for both in-person or virtual events tohelp create a seamless experience for attendees and/or members.- Created and distributed member communications, including emails,newsletters, blogs, and website updates. Show less

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  Skyline Club Indy

  Jun 2023 - now

  Membership Experience Coordinator

  - Member Engagement - Relationship and report building with members and guests. Responsible for key Club Life project work, i.e., execution of Birthday campaigns, reservations follow-up, invitation to signature events etc.- Social Media - Develop creative and engaging content for various social media platforms, including text, image, and video content for promotion of the Club's Events & Dining Services.- Communications - Communicate Club Life through all channels, and take care of members needs as it relates to reservations, inquiries, preferences, etc.- Programming - Speak to members on various topics and promote Member events, gatherings, facilities, services, and experiences- New Member Onboarding - Key focus on name recognition and connection with Welcoming New Members to the Club Show less