Ahmed AbdullWahab

Experience

• 

  Masria Digital Payments (MDP)

  Aug 2021 - Dec 2021

  IT System Operation Specialist

  As an IT System Operation Specialist at Masria Digital Payments, a leading provider of comprehensive digital solutions across various sectors including banking and fintech, I was responsible for ensuring the stability and performance of Core Processing System. My primary responsibilities involved in monitoring the CPS system processes to identify potential issues and ensure seamless operations, which is responsible for issuing new Meeza cards and processing payment transactions. I conducted daily and monthly Close of Business (COB) cycles to maintain data integrity and operational continuity. Additionally, I collaborated closely with Application, Database, and System Administrators by reporting system alarms and incidents, contributing to timely resolutions and overall system reliability. Show less

• 

  NEC Middle East

  Jul 2022 - now

  Cloud Operations Engineer

  NEC has established itself as a leader in the integration of IT and network technologies such as IT Service, Network Systems, Virtualization, Cloud and much more.I am working on: • Being the first point of contact with Customers Seeking open incidents. • Monitored and troubleshooted issues on a daily basis, ensuring optimal performance of the NFV infrastructure. • Contributed to the successful upgrade of the NFV infrastructure, improving scalability and resource utilization (OpenStack, Zabbix, Ceph). • Developed and maintained comprehensive documentation for troubleshooting procedures and infrastructure configurations, facilitating knowledge transfer and efficient onboarding of new team members. Show less