Mario Alejandro Guerrero

Experience

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  Dillards

  Oct 2002 - Dec 2004

  Sales Associate

  Worked as a Retail Sales Consultant, first as a salesman or sales associate, and then worked as an area supervisor and the training of new staff to work as team in the Men’s collections section.

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  World Study Intercâmbio Cultural

  Apr 2009 - Sept 2009

  Professional Internship

  In charge of the PPD department (Development of new programs and products) and responsible for the creation of new strategic partnerships, new student exchange programs, and the structuring of the product with detailed descriptions and summary for internal reporting, and the following promotion and sales of the programs throughout Brazil.

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  Alimentos LAM S.A.S.

  Nov 2009 - Apr 2011

  Administrative Assistant

  I worked with various administrative processes of the business, but with a more direct involvement with the sales force (TAT) for the metropolitan area of Medellin. I also assisted with the collection of the outstanding balances, checking of the inventory, scheduling purchases, and development of electronic tools.

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  First American Realty Medellin

  Sept 2010 - Feb 2012

  Real Estate Agent

  As one of my responsibilities I look for properties that meet the characteristics of the foreign customer segment to which the company is targeted, attend the requirements of the prospects who come from abroad, and assist with the process of buying and selling using different affiliates and to conclude business with total support from our legal firms partners and total transparency for the foreigners.

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  Panacea Dental Products LLC

  May 2011 - Feb 2017

  International Sales Manager

  Responsible for the Customer Relationship Management database, as well as the development and maintenance of relationships with existing customers. The position implies a high degree of communication with international contacts, excellent language management and relationship management with different communication tools. I am also in charge of research and development of new opportunities, in addition to coordinating all logistical and administrative efforts with our headquarters in Florida U.S.A. Supervision and design of new production and distribution formats Development and testing of new products that belong to the company or third party like maquila (BPO), mostly aimed at the North American market. Maintenance and promotion of the marketing material, and the supervision for the material to meet the brand standards, image, logos and the perceive quality. Show less

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  Macrolab Asociados SAS

  May 2011 - Dec 2011

  International sales Manager

  I’m Responsible for the development of the international trade area for a joint venture partner that is in the U.S. I handle contacts and prequalify a database of 450 prospects, and the development and evaluation of strategies for the company in its exportations plan.

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  RE/MAX

  Feb 2012 - Sept 2012

  Realtor

  I assist buyers and sellers in marketing, segmenting, and negotiations of their interests in real estate property.

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  El Imperio de las Gafas y las Monturas Int., S.A.

  Oct 2012 - Jul 2013

  Director of Marketing and Direct Sales

  I have to evaluate and tune in the various administrative and logistics processes of the company, do the research of the targeted markets, and consumer trends in those markets to develop attractive products for them, research of new products during trips abroad, and the development and maintenance of the different processes in social media.

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  MEDELLIN CITY TOURS & MEDELLIN CITY SERVICES

  Dec 2014 - now

  Operador turístico

  I provide personalized services to foreigners such as tours during their visit to this country, in addition to practicing the English language this job helps me establish new international relations and discuss current issues from an authentic perspective. Inform, guide, assist, and interpret for foreign visitors.

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  AMAZON OPERERATION SERVICES COLOMBIA SAS

  May 2020 - May 2021

  VCSA for US RETAIL

  I perform in the area of customer service in the mode of telework from home for AMAZON.COM and exclusively in English either by calls, chat or email.Assist needs, guide to resolutions and/or address us consumer needs, focus in the account security areas.Reduce customer effort and maintain the focus of the company's mission to be the most customer service-focused company on the planet by giving my best to every customer.

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  Modloft

  May 2021 - Dec 2022

  I perform in the area of customer service in the mode of telework from home for MODLOFT.COM mostly in English, Spanish, and Portuguese either by calls, chat or email.Assist needs, guide to resolutions and/or address costumer´s specific needs.Reduce customer effort and maintain customer communications and to be available to assist thoroughly

  • Customer Service Specialist

    May 2021 - Dec 2022

  • VCSA

    May 2021 - Dec 2022
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  WHITELABEL TOUR OPERATOR

  Jan 2023 - now

  TOUR GUIDE - FREELANCE

  As a guide, I offer my services focused on inbound tourism for foreign tourists visiting Colombia more specifically the department of Antioquia. It makes it easier for me to communicate because of the languages I speak and the experience I have had abroad. Accompanying, informing, orienting, and assisting foreign visitors on the different tours with the aim of offering them a safe and unique experience during their visit to Medellin, Colombia.