LaToya Riddles

Experience

• 

  Crossroads Eye Center, LLC

  Apr 2007 - Jun 2012

  Front Desk Coordinator/ ophthalmic tech

  As front desk coordinator, kept patient demographic and insurance information updated, Scheduled appointments, scheduled and coordinated doctor's surgery cases, assisted with check out and insurance verifications. As ophthalmic technician, documented patient history, administered drops for procedures, patient education, diagnostic testing, and assisted with minor surgical procedures.

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  Thomas Eye Group

  Oct 2012 - Feb 2018

  Insurance Verification Lead

  Supervise, train, and evaluate performance over Pre-Cert department to ensure accurate benefit coverage available for surgeries. Obtain authorizations and referrals when required. Work closely with Patient registration team to ensure insurance coverage prior to scheduling. Work closely with Billing dept to ensure adequate insurance benefits to minimize claim denials. Resolve denied authorization claims. Calculate and collect out of pocket costs prior to surgeries. Educate patients on coverage and available payments options for surgeries. Show less

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  Azalea Health

  Feb 2018 - May 2022

  • Pre-certification Specialist

    Feb 2018 - May 2022

  • Senior Implementation Specialist

    Feb 2018 - May 2022
• 

  Valant

  May 2022 - now

  Implementation manager for Strategic behavioral Health market and corporations Implementation Specialist for Solo and Small behavioral Health Markets

  • Senior Implementation Manager

    Feb 2023 - now

  • Implementation Specialist

    May 2022 - Feb 2023