Bramanand Sharma

Experience

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  Panda Computers

  Jan 2010 - Jan 2012

  IT Support Engineer

  * Provide all level of support to more than 100 end users.* Responsible for the design, setup , implementation , administration and maintenance of LAN both wired and wireless network.* Installation and configuration of servers and workstations.* Testing and evaluation of new hardware and software.* Ensure a periodical preventive maintenance on computers and other IT devices.* Management of daily backup and system recovery files as required.* Responsible for maintaining an up to date inventory of all computers and other IT devices.* Applying latest system patches in accordance with the IT procedure.* Assist the Senior IT Manager for business planning for yearly Operating Expenses ( OPEX ) and Capital Expenses ( CAPEX ).* Attend various seminars and training in related to the latest technology and security . Show less

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  Apollo Hospitals

  Aug 2012 - Feb 2013

  Information Technology Support Specialist

  *Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.*Patched software and installed new versions to eliminate security problems and protect data.*Removed and replaced malfunctioning components to correct hardware problems.*Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.*Engaged end users and answered questions via email, phone, website live chat and in forums.*Demonstrated professionalism with customers while working to resolve complaints, problems or respond to questions. Show less

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  Princess Cruises

  Jul 2014 - now

   Responsible for troubleshooting all shipboard workstations & applications i.e. Crew Compass, Ocean Now, Xi Access etc.  Handling Data Center daily Activities. Assist with monitoring of backup systems to ensure integrity and ensure disk backups performed as scheduled. Providing support to user related Lotus Notes mail administration. Providing support for all other issues requiring level 2 support via incident tickets to shore side IT support. Assist the IT Officer with carrying out time sensitive tasks such as embarkation pre call/ embarkation kit ready to go checklist. Responsible for the transport and security of the embarkation computer equipment  Works with UNIX, Network communication in a LAN or WAN environment, Hewlett Packard LaserJet printers, Imaging Operating Systems, Server Operating Systems and Server Backup Software.  During turn-around day setting up Embarkation Setup i.e. Ship to Shore Connectivity, tablets( galaxy S7 with Navigator App) for embarking passengers as well as assisting check-in staff in the operation of the Embarkation application for check-in.  Monitoring & maintaining Ship to Shore connectivity either through fix mimosa or cable form.  Handling Vision line software creating new keys, programing door locks as well as maintaining Guest stateroom door panel’s status. Enthusiastically participated in job related training. Trained end-users in Internet Cafe project. Set up PC and Apple desktops and laptops and all types of mobile devices, Printers, CAT S41 through Air watch VMware for Ocean Medallion project.  Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems. Show less  Manages the delivery of retail communication services to guests and crew, in compliance with Company policies and procedures. Regularly conducts technical troubleshooting with coordination with onboard IT Support. Conducts Digital Basics workshops in compliance with the program’s policies and procedures. Maintains a high level of knowledge and understanding of the product operations and services. Responsibly always controls product related hardware. Regularly reviews actual revenue against budgets and forecasts at voyage level and recommends adjustments as needed. Reliably and promptly compiles end-of-cruise reports for all retail communication services and performance logs on a voyage level basis. Communicates improvement strategies with shipboard and shore side management. Communicates with shore side management to make them aware of technology and/or training issues that affect overall operations. Show less

  • Assistant IT OFFICER

    Feb 2023 - now

  • Digital Communications Manager

    Jul 2014 - Feb 2023
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  CROSSWAY CONSULTING LTD

  Jan 2021 - Aug 2021

  IT SUPPORT/CUSTOMER SUPPORT

  Provided IT systems support, maintenance, and monitoring to always maintain optimal system performance and uptime.• Checked security updates and anti-virus programs are kept current on Company-provided hardware and that appropriate user access and restrictions are maintained.• Performs timely software and hardware updates and replacements and implements new IT solutions • Effectively assists in monitoring daily backup processes to ensure integrity and aids with restores as necessary.• Setup and install POS systems• Working and installing Lotus Notes program and helping user with it. Show less