Abdulrhman Abanmi

Experience

• 

  BACS Riyadh Metro Project

  Jun 2018 - Aug 2018

  Internship Trainee
• 

  Ericsson

  Jul 2019 - May 2023

  Operations Engineer

  Responsible for the coordination, management, execution, and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations. Ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.My responsibilities:• Incident management• assist with Problem management• System administration• Work with Billing operations• Work in shifts in 24/7 support team Show less

• 

  Stc

  May 2023 - now

  Project Manager

  • Establish and lead the Quality Assurance program for Data Centers (DCs) that covers the kingdom-wide design, implementation, and operation phases for STC Data Centers. It aims to enhance quality by validating compliance with local regulations, international standards, and STC strategy.• Led the development of the Data Centers Quality Assurance Tool, which is used to generate and track metrics and KPIs, manage non-conformities tickets with the stakeholders, and present senior management with interactive and real-time quality insights.• Analyzing Infrastructure and operations data & KPIs and applying Root Cause Analysis for continual improvement and change management. Show less