Connor Dillard

Experience

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  Chick-fil-A Restaurants

  May 2013 - Aug 2017

  Chick- Fil A Team Member

  • Trained over 70 staff members• Organized and unloaded weekly shipments • Organized and properly recorded weekly inventory • Responsible for a cash drawer with over 500$• Promoted employee competitions that lead to increase in sales• Negotiated employee services such as massages, video games, and field trips that lead to an increase in employee performance

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  Berry College

  Aug 2015 - May 2019

  House and Museum Task Manager and Saturday Supervisor

  • Led museum oversight while on duty, oversee completion of staff tasks, such as daily register recording, custodial duties, and ticket sales• Schedule staff members for tours • Completed general operating duties, • Completed the electronical recording of completed weekly, monthly, and off campus task forms • Supervised a team of at least 5 staff members during the weekends

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  Floyd County District Attorney

  Jan 2016 - Apr 2016

  Student Intern

  • Reviewed case files to ensure all required documents were accounted for • Completed the production of Discovery for each case• Attended hearings to gather insight and education on cases.• Performed daily custodial tasks • Organized and properly digitized old case files

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  Berry College Orgullo

  Feb 2017 - Apr 2019

  Publications Officer

  Designed flyers for weekly club meeting and events Contacted and reserved appointments of guest speakers that attended events Assisted in facilitating a dialogue between the local Hispanic community and Berry College, through weekly coffee and conversation meetings where locals and students were invited to express their concerns about issues and problems facing the Hispanic community within Floyd County.

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  Kemp for Governor

  Feb 2018 - May 2018

  Kemp For Governor Campaign Intern

  • Established communication with potential voters • Canvassed door-to-door sharing campaign literature • Attended local clubs and events to promote candidate • Led campaign efforts in Floyd County, Georgia where candidate won by a vote of 21, 569 to 8, 445• Participated in various editorial projects that aided campaign staff in overall campaign efforts

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  U.S. House of Representatives

  May 2019 - Dec 2019

  • Led large constituent groups on detailed U.S. Capitol Tours, enhancing visitor experience and knowledge.• Assisted in organizing tours, flag packaging, and room reservations, ensuring smooth operations.• Answered constituent calls and relayed messages efficiently, utilizing Internet Quorum for seamless communication.• Conducted research on legislation related to Transportation, Veteran Affairs, Environmental Protection, and Foreign Affairs. • Communicate with district constituents, by answering phone calls and properly relaying their concerns to necessary staff members.• Contacted federal agencies to ensure success of various district projects • Facilitated and assisted in projects that encouraged the growth of communities within the district.

  • Legislative Intern at the Office of Congressman Rob Woodall

    Aug 2019 - Dec 2019

  • District Intern

    May 2019 - Aug 2019
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  United States Senate

  Dec 2019 - Feb 2021

  Staff Assistant
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  National Republican Senatorial Committee (NRSC)

  Feb 2021 - now

  Leading enterprise IT operations and digital transformation initiatives for a 50-person political organization. Spearhead mission-critical technology infrastructure deployments across multiple platforms, while implementing robust security protocols and managing user lifecycle access for 250+ accounts.Key achievements:• Led client-side migration from Microsoft Exchange/Office 365 to Google Workspace with minimal workflow disruption• Implemented and managed Microsoft Intune and Mosyle MDM solutions across 150 endpoints (Windows, macOS, iOS)• Coordinated mission-critical IT infrastructure for high-stakes fundraising events nationwide• Strengthened organizational security through comprehensive user lifecycle management while managing $75K licensing budget Show less Providing comprehensive technical support for a diverse technology environment serving 150 users including senior political stakeholders. Developed and implemented an innovative tiered response protocol that achieved a 95% urgent ticket resolution rate for 51 US Senators and executive staff.Key achievements:• Maintain 90% same-day resolution rate across diverse platforms (Windows, Mac, mobile, printers)• Created knowledge base of standardized technical documentation that significantly reduced recurring issues• Manage organization-wide ticketing system with prioritization for executive stakeholders• Streamlined onboarding processes for 50+ employees annually, configuring accounts and workstations in under 30 minutes per employee• Configure and maintain multi-screen setups and specialized hardware for VIP executive staff while overseeing a $250K equipment inventory Show less

  • IT Support Specialist

    Jan 2023 - now

  • Help Desk Specialist

    Oct 2021 - now

  • Staff Assistant

    Feb 2021 - Oct 2021